5901 Duke St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Suzan A
No longer available parts to order
Customer service response - I'm sorry for the inconvenience. Thank you for bringing this to our attention.
Sears Home Services on June 11, 2024
Jenn D
The technician Mustafa E was beyond excellence, He diagnosed my fridge, order the parts and fix it. I recommend Sears‘s home repair for everyone.
Customer service response - We're thrilled to hear Mustafa E provided excellent service and got your fridge up and running! Thank you for recommending us.
Sears Home Services on March 28, 2024
Imtiaz K
Marc B
Customer service response - Hi Marc, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on November 03, 2024
Isabelle Z
Customer service response - Hi Isabelle, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on September 11, 2024
BlackFilmsonNetflix M
The scheduling was seamless, but the person who came out wasn’t very friendly or communicative. He did the job, though.
Customer service response - Thank you for your feedback. We're glad to hear the scheduling was seamless, but we apologize for the lack of friendliness and communication from our technician.
Sears Home Services on August 26, 2024
Jim B
The technician was nice and honest but disappointed when ask for a replacement refrigerator, he suggested that I go to Home Depot or Lowes or any place that sells refrigerator because online order does not remove old appliance.
Customer service response - Thank you for recognizing our technician's honesty and sharing your feedback. We apologize for any inconvenience regarding the replacement process and will consider your experience to improve our service.
Sears Home Services on June 30, 2024
Phil T
Customer service response - Hello Phil, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on February 18, 2024
La M
The latest technician was great. However, the appointment was rescheduled with no explanation multiple times over a course of a week. The technician that claimed to be at the unit in 11/3 was rude and impatient. The Sears home links do not offer any remedy as I tried to use them to update the contact information and I kept getting a system error message. I had to call the provided number and make selections to make a new appointment.
Eric K
The Sears technician did a great job. Sears scheduling/dispatch needs A LOT of work. Scheduling a customer with an 11 hour window, the customer moves all their (Friday) appointments to Monday, then is notified at the end of the 11 hour window that the appointment is now moved to the following Monday is absolutely UNACCEPTABLE!! It is Sears problem they are over-scheduling, not the customers; unfortunately, the customer suffers. Sears, fix yourself!!
