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5901 Duke St Reviews
Read reviews from customers who used our services at 5901 Duke St
Total reviews
69
Average Rating
4.7/5
Courteous and comprehensive
Mustafa was very courteous and comprehensive in his approach to the initial assessment of the condition of our washer, determining that it needed a new pump and door gasket. He also checked out other items on our Sears maintenance contract.
William V,
Fairfax Sta, VAExcellent service
The technician was very helpful
Julie M,
Fx Station, VAService on range
The repairman was friendly and more importantly knew what he was doing. He did a nice job repairing the electronics panel.
Tim M,
Alexandria, VAJamshid is great!
Jamshid was great, came over for my microwave which was allegedly smoking. We ran it, nothing happened, I went to talk to my wife about what had happend. Jamshid looked everything over, ran the microwave again, looked a few more places, etc. He could have easily just said "the microwave works fine," and that's it, but he kept going and really delivered value for a pointless call. He also gave me great advice about repairing vs replacing the microwave, 100% would want him as my next tech.
David G,
Alexandria, VAHomeowner
Your employee quickly diagnosed the problem with the stove oven, consulted with me on a remedy, and ordered the parts so we could set up a follow up appointment. Upon his return, he quickly moved the stove and prepared to replace the igniters. Thank you for sending him.
Sam A,
Alexandria, VAExceptional Service - Thank you Jamshid great Job! 5 Stars
Very professional and took all necessary steps to trouble shoot the problem to my satisfaction. Parts that were previous ordered were unnecessary and returned, making more work for the TECH(s). Jamshid H. happen to have the correct part on his truck, which was a thermostat. All previous TECHS were a waste of time. This entire process was totally unacceptable and should of been addressed and fixed on the first call June 8, 2023. Problem corrected August 11, 2023. We were without a stove for two months. Customer Service had multiple excuses, promises, and TECHS that came out in the beginning were not skilled enough . Also, stated they were working on a "Replacement", and it was in a pending status, and waiting for "APPROVAL". Parts were not available, due to COVID, and shipping was delayed. However, I found out differentially, the information which was provided was untrue! I received awful customer service! When I would call I was routed to, Mexico, Philippines, India, and Panama. I would get so frustrated, very hard to understanding, I always asked to speak to a U.S.A. Rep. They would stat that this was a call center and I might be re-directed to them, which I was every time. The time, research, re-directing my call, hanging up on me, frustration became over the top. I purchased a Master Plan in order to protect myself, it should of protected me to have a better experience. Request that SEARS extend my contract for the time I loss and the inconvenience for being without a stove and cluttering my kitchen with unnecessary parts. I paid extra money at the time of purchase to avoid this problem. Let's make it RIGHT!
Nancy M,
Lorton, VADishwasher repair
Very knowledgeable and performed what looked to be a pretty involved repair. Good job!
John F,
Fairfax Sta, VAKnew how to fix dishwasher
Great experience. Very friendly and professional. Promised to return the next business day with a part that was needed and did. Excellent representative for the repair company
Dottie B,
Woodbridge, VADryer Repair
Very thorough and professional.
Edward N,
Lorton, VASo friendly and helpful!
Abdul greeted my dog and children with a smile even though he had just driven through a thunderstorm to get to my home and arrived at 5:30. He quickly diagnosed and explained the problem, and entertained my children who wanted to watch. He even gave them little jobs to help. Then he was quickly on his way.
Elizabeth V,
Alexandria, VAGreat job
Quick and friendly. Fixed our problem expeditiously. He did a great job!
David W,
Alexandria, VAGood job. The Technician was great.
He explained everything to me. Let him keep up the good work.
Cyril D,
Lorton, VAHe fixed my AC
He had his bootie in his hand and I did not have to ask him to wear it. He was very helpful, patient, and waited to make sure the system was working properly. I appreciate his professionalism.
SS,
Alexandria, VAsamsung dryer
excellent service for dryer, arrived on time and was professional
Herbert W,
Woodbridge, VACompressor Replacement
Great timely help Elio is a very nice man, an excellent professional and a very good worker
Singh G,
Lorton, VAExpert advice
I explained my electrical issues to Jordan. He was able to diagnose the issue based upon what I explained and give me a solid and confident path. I truly appreciated his guidance.
Bill S,
Springfield, VAExcellent service
Our technician, Jordan D., did an exceptional job getting our lawn tractor running. He actually came early and was very thorough in diagnosing the problem completing the repair in shirt order.
Michael E,
Springfield, VANo laundromat for me!
Abdul reached out about an hour after I submitted the assessed the issue, and had me washing again in about 2 hours. He went the extra step of showing me ways to improve the overall operation of the machine. He was personable, professional, and polite. Abdul is great!
Tawana W,
Alexandria, VACustomer service
Respectful and professional I will share this experiences with family and friends.
Angela O,
Alexandria, VADishwasher Repair
My 31 yr old Kenmore dishwasher overflow was gushing water all over my cabinets and my dishes were not being cleaned properly. Jamshid ran a diagnostic and explained that this old workhorse dishwasher was functioning as intended. He suggested I call in a plumber to check for water hose blockage and change my dishwasher detergent. Will update after plumber visit.
Carolyn W,
Alexandria, VABest service
Went above and beyond to fix our AC by driving to pick up a part and then came back at the end of the day to fix. Great service!
Cathleen W,
Fairfax Sta, VAFridge not cooling
It was great experience and tech is knowledgeable. They came out very quick and their location system is great.
Wilder S,
Alexandria, VAPositive Experience
Our technician was helpful and responsive to all of my questions.
Katherine G,
Burke, VAGreat Service
Abdul was professional and knowledgeable and provided great customer service. He provided information on the problem to help us understand the cause of the problem and he arrived promptly to render service.
Markorkimbe J,
Lorton, VAProfessional
Very professional
Garland G,
Woodbridge, VA
