Exceptional Service - Thank you Jamshid great Job! 5 Stars
Very professional and took all necessary steps to trouble shoot the problem to my satisfaction. Parts that were previous ordered were unnecessary and returned, making more work for the TECH(s). Jamshid H. happen to have the correct part on his truck, which was a thermostat. All previous TECHS were a waste of time. This entire process was totally unacceptable and should of been addressed and fixed on the first call June 8, 2023. Problem corrected August 11, 2023. We were without a stove for two months. Customer Service had multiple excuses, promises, and TECHS that came out in the beginning were not skilled enough . Also, stated they were working on a "Replacement", and it was in a pending status, and waiting for "APPROVAL". Parts were not available, due to COVID, and shipping was delayed. However, I found out differentially, the information which was provided was untrue! I received awful customer service! When I would call I was routed to, Mexico, Philippines, India, and Panama. I would get so frustrated, very hard to understanding, I always asked to speak to a U.S.A. Rep. They would stat that this was a call center and I might be re-directed to them, which I was every time. The time, research, re-directing my call, hanging up on me, frustration became over the top. I purchased a Master Plan in order to protect myself, it should of protected me to have a better experience. Request that SEARS extend my contract for the time I loss and the inconvenience for being without a stove and cluttering my kitchen with unnecessary parts. I paid extra money at the time of purchase to avoid this problem. Let's make it RIGHT!
