5901 Duke St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Oriyomi R
It is crazy they sent someone to come in and did the diagnostic to my refrigerator and my dryer. After he finished, he told me to pay him before getting the report and after I paid him I said that where the report and the receipt were. He told me to pay him to fix the problem, and I shouldn't call Sears to fix. I told him I needed a report he refused to give, and they charged $160.00, and $119.00 is just like a scam
Customer service response - Thank you, Oriyomi, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on May 07, 2024
Antonio T
Technician showed up, put a part in my washer, started the drain and spin cycle, and said he couldn't stay to see if that resolved the issue and left. It didn't resolve the issue and I am back to square one. Rude and unprofessional, would give 0 stars if I could.
Customer service response - Thank you for taking the time to bring this to our attention, Antonio. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 31, 2024
Eunice T
I was charge for work that was not done.
Customer service response - Thank you for taking the time to bring this to our attention, Eunice. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 24, 2024
Jan C
My stovetop is not fixed and I got billed $353 for nothing. I demand a refund.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on January 16, 2024
Girmachew T
They made it worst than it was. the fridge was not working but i was able to get water (not cold) now i could not.
Randy S
DO NOT PURCHASE REAIR PLAN. Impossible to use website on phone. Difficult to contact someone. Has a $100 deductible for service I was not told about.
Cathy P
Did not listen. Did not fix problem. Did not care to seek a solution. Just said call someone else. I want my $75 back.
Frank P
Problem not resolved
