Appointment Lookup
802-552-4364
9269 S Village Shop Drive Reviews
Read reviews from customers who used our services at 9269 S Village Shop Drive
Total reviews
134
Average Rating
4.3/5
Austin was incredible. Sears provided horrible service. I contacted sears as many ways as I could and was assured my fridge would be repaired on the date I scheduled it. Turns out no repair was scheduled and I had to wait theee extra days for my fridge to get fixed. I was so disappointed that there was such a horrible job done by the sears system. I was assured by multiple contacts that my repair would happen and it never did. It wasn’t until I called my original tech, Austin, that anything changed. Honestly I should have gotten this job done for free. The service was non existent. Austin is the only one who actually helped me. Total fail on the part of sears. I do still want my money back. Horrible service to tell me my fridge would be repaired for three days in a row with no intention of sending a repair man. Going without a fridge for two weeks was ridiculous.
Shari H,
Customer service response - I'm truly sorry for the frustration and inconvenience you experienced with our service, and I'm relieved to hear Austin was able to finally assist you. We appreciate your feedback and will work on improving our scheduling system to prevent such issues in the future.
Sears Home Services on 1717402465911
Kathleen F,
Customer service response - Thank you so much for the fantastic 5-star rating, Kathleen! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1716881942656
Great service. Fast and Friendly.
Marci C,
Customer service response - Thank you for recognizing our fast and friendly service. Your satisfaction is our top priority!
Sears Home Services on 1716343372598
I'm happy with the service. I'm happy with the technician. Most importantly, they found the problem and fixed it
Sherman H,
Customer service response - Thank you for sharing your positive experience; we're delighted to hear that our technician was able to resolve the issue to your satisfaction.
Sears Home Services on 1716343441166
Great
Jose H,
Customer service response - Thank you for the positive feedback! We're thrilled you had a great experience with us.
Sears Home Services on 1714003394187
I’m super happy with the service provided by Sears Home Services. They are my go to for appliance repair. Mike is great! He calls when he’s on his way and is always professional and knowledgeable. Thanks!!
Tammy L,
Customer service response - Thank you so much for the fantastic 5-star rating, Tammy! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1711685916009
Tech replaced part, I turned water back on, so far no water leaks. I will keep a keen eye on it.
Mac C,
Customer service response - Thank you for your review and for keeping an eye on the repair work. Please don't hesitate to contact us immediately if any issue arises.
Sears Home Services on 1711419504696
Very nice, competent, and efficient repairman
John K,
Customer service response - Thank you for your kind words! We’re thrilled to hear about your positive experience with our repairman.
Sears Home Services on 1711420608168
The service rep was amazing. He was very knowledgeable.
Patty M,
Customer service response - Thank you for your kind words; we're thrilled to hear you had a great experience with our knowledgeable service representative.
Sears Home Services on 1710811390484
David was wonderful! Timely, professional, efficient and thorough. It’s been some time since I have had such quality service. Highly recommend!
Mel N,
Customer service response - Thank you for your recommendation and your encouraging words about David's service. We appreciate your patronage and your beautiful review.
Sears Home Services on 1710205176903
