Even though they told me my dryer was shot, they had plenty of advise on what was the best model for replacement. Friendly and knowledgeable!

Terry Was an excellent technician. He kept me apprised each step.of the way, was thorough, and courteous.

Did a great job:) explained the problem and the fix as well. Very nice! Thank you!

Very knowledgeable very helpful a nd fast. Once the part arrived.

David educated us as to why the fridge broke, what he was doing to fix and prevent it from happening again. Incredibly personable and professional. Thank you David!

Terry was great! He is the only part about this whole experience that has gone well. My refrigerator went out back in February. Sears had a sub contracting company come out to fix it. They came 3 different times in the time frame of 3 months changing 3 different parts and said that there was nothing more they could do. After waiting for those 3 months for parts to come in (one time they even ordered the wrong part and I had to wait another 3 weeks for the correct part to come in), they told me that there was nothing more they could do and would put in the paper work for a replacement fridge. After not hearing anything for 3 weeks, I called Sears Services and they said nothing had been ordered. Sears Contacted the company and finally got the paper work. They then said that a Sears technician would need to come out and verify everything. That took 2 months to happen after 2 no-shows and having to reschedule. Terry came out last week and said that the compressor was out and that he could fix it. He had the part and fixed it within 2 hours. This whole experience could have been wonderful if Terry would have been sent out from the very beginning. We went 6 months without refrigerator that was under warranty! Great service by Terry, but horrible customer service over all by Sears. I will never buy another product from Sears again after this experience and I will be canceling my Sears Services.

He was so inaccurate and didn't even to bother if the breaker was on. 0 stars for you guys. It took two weeks for anything to get done and all he did was check the voltage???? I want my money back and someone else to come back.