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9269 S Village Shop Drive Reviews
Read reviews from customers who used our services at 9269 S Village Shop Drive
Total reviews
134
Average Rating
4.3/5
Melissa was a pleasure and walked me through everything
Jeannine F,
Customer service response - Thank you for your kind words about Melissa; we're thrilled she could provide you with a great service experience. We look forward to assisting you again in the future.
Sears Home Services on 1721104978370
Austin is awesome! He is professional, knowledgeable, highly skilled / "knows his stuff". He is kind and answered all my questions. Thank you Austin and Sears!
Melody R,
Customer service response - Thank you for sharing your positive experience with Austin! We’re proud to have him on our team and thrilled he could help.
Sears Home Services on 1719196249143
Prompt arrival, quick repair, educated technician, good communication. Great repair experience overall.
Whitney W,
Customer service response - Thank you for sharing your positive experience; we're thrilled to hear you were satisfied with our service and our technician’s professionalism. Your feedback is greatly appreciated.
Sears Home Services on 1718932933555
It has now been five hours since the condenser was installed, and there is no cooling at all. Something needs to be done.
justin B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717988662626
Conrad M,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1718079563322
Great communication, got the job done quick
Megan B,
Customer service response - Thank you for your kind words and for acknowledging our communication and efficiency. We're glad we could help!
Sears Home Services on 1717600934346
Bev S,
Customer service response - A big thank you, Bev, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717636238439
Austin was wonderful. The Sears/Cinch system not so much. Multiple phone numbers take the customer in circles with NO way to speak with a human. The website has limited functionality and displays incorrect or outdated information with not helpful options. I'm still waiting for an email that documents my service call and what was done to resolve the issue. It would be nice for the customer to have a written repair history. Every service provider does this except you. On a positive note, Sears Customer Service [real human] did reach out to me via phone wanting to know if my issue had been resolved. They we able to schedule a follow up visit with Austin.
Thomas U,
Customer service response - We're glad to hear about your positive experience with Austin and appreciate the feedback on our Sears/Cinch system and documentation process. We're looking into improving our communication and documentation to ensure a more transparent and convenient service for our customers.
Sears Home Services on 1717601109709
Pam A,
Customer service response - A big thank you, Pam, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717413701631
The repair person was professional, knowledgeable, honest, and did an outstanding job for us! Thank you very much!
LB A,
Customer service response - We're delighted to hear about your positive experience with our technician! Thank you for your kind words and for choosing our service.
Sears Home Services on 1717401718472
