9269 S Village Shop Drive Reviews

I never received information of when he was arriving until the morning of the appointment. Your website states you will get an estimate of the arrival time the night before and I didn’t. Plus you have an automated phone system so I couldn’t talk to anyone. This isn’t Austin’s fault. It is your systems updating people of their appointment and an 8 to 5pm window isn’t acceptable. Austin was good, although I didn’t appreciate him walking around with his shoes in our home. We have a lot of ducks in the area with much waste on the sidewalks. I would appreciate repair people to wear the booties over their shoes or remove them.

The only complaint to your company is waiting all day for David to come.Very nice man though

Because I have to give an overall rating I’ll give 3 stars. If I could rate the technician separately I’d give him 5 Stars as he was knowledgeable and managed the repair skillfully! I’d give 1 star for the horrible AI experience! You never can talk to a person directly. My first scheduled apnt, which I took work off for, was cancelled while I was waiting for the technician to arrive. I wasn’t notified or rescheduled. I had to go back in, get in line and start the process all over! Trust me, I tried everything I could to get through to a person but it’s not possible! Due to being stood up, I should have been given a call by a human being and rescheduled as a priority. AI can’t possibly manage all situations correctly without human management…I find that very very poor and disrespectful customer service!

My appointment was delayed 2 days & while the repair person was very nice, it really messed up my schedule. Also, the fee ($139) to just tell me that it would cost over $450 to fix my 17 yr old dryer was outrageous!

The service technician was great. If I had to choose Sears Appliance Service again, I would not. Once you make an appointment, you get bomb barded with emails, texts and you can’t reach anyone on the phone. Everything is AI. Your parts don’t show up at your home prior to the service technician showing up so you have to reschedule several times once you agree to the service. You pay $300.00 just for labor. The company responded and gave me a 1-800 number to call but they don’t tell you who you can speak to. I tried calling and you have no idea who they want you to speak with so you just waste your time on doing that.

Technician never showed up. They canceled appointment stating we were not home. We were not only home but wife was in the front of the house when tech supposedly showed up. Total fail.

Stove still doesn’t work! They replaced a lot of parts and our stove top, still doesn’t work.

Our experience with Sears was not positive. The first appointment was fine but then we had to wait 7 weeks for a return appointment even though we had already paid for the service. They canceled many appointments without communication. I would not use them again.

The worst appliance shop I've ever dealt with. First off You can't ever get a live person. Everything is done off of AI. So if you have anything out of the ordinary, you will not get a live person or get a resolution. The technician came out off my home warranty and said I had to pay him because it wasn't the home warranty that scheduled him. Which is weird to me because Why would he have came out then? I had another broken dryer that my homewarranty wouldn't cover. So the technician change the heating element in it. Which I paid 400 and some odd dollars for. And my tub no longer moved after he got done. He said he would just add the parts for that on my dryer that I had the home warranty. And scheduled me for 2 weeks later, and never showed up. I can't get anybody to find the account and the dryer that I did pay for to get fixed again. And 3 loads later, it's back to not heating again. I highly recommend anybody, but these guys, your neighbor anybody. It's the worst experience I've ever had. Still dealing with it. I'm probably going to have to take them to small claims.