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9269 S Village Shop Drive Reviews
Read reviews from customers who used our services at 9269 S Village Shop Drive
Total reviews
129
Average Rating
4.4/5
It has now been five hours since the condenser was installed, and there is no cooling at all. Something needs to be done.
justin B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717988662626
Conrad M,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1718079563322
Great communication, got the job done quick
Megan B,
Customer service response - Thank you for your kind words and for acknowledging our communication and efficiency. We're glad we could help!
Sears Home Services on 1717600934346
Bev S,
Customer service response - A big thank you, Bev, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717636238439
Austin was wonderful. The Sears/Cinch system not so much. Multiple phone numbers take the customer in circles with NO way to speak with a human. The website has limited functionality and displays incorrect or outdated information with not helpful options. I'm still waiting for an email that documents my service call and what was done to resolve the issue. It would be nice for the customer to have a written repair history. Every service provider does this except you. On a positive note, Sears Customer Service [real human] did reach out to me via phone wanting to know if my issue had been resolved. They we able to schedule a follow up visit with Austin.
Thomas U,
Customer service response - We're glad to hear about your positive experience with Austin and appreciate the feedback on our Sears/Cinch system and documentation process. We're looking into improving our communication and documentation to ensure a more transparent and convenient service for our customers.
Sears Home Services on 1717601109709
Pam A,
Customer service response - A big thank you, Pam, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717413701631
The repair person was professional, knowledgeable, honest, and did an outstanding job for us! Thank you very much!
LB A,
Customer service response - We're delighted to hear about your positive experience with our technician! Thank you for your kind words and for choosing our service.
Sears Home Services on 1717401718472
Austin was incredible. Sears provided horrible service. I contacted sears as many ways as I could and was assured my fridge would be repaired on the date I scheduled it. Turns out no repair was scheduled and I had to wait theee extra days for my fridge to get fixed. I was so disappointed that there was such a horrible job done by the sears system. I was assured by multiple contacts that my repair would happen and it never did. It wasn’t until I called my original tech, Austin, that anything changed. Honestly I should have gotten this job done for free. The service was non existent. Austin is the only one who actually helped me. Total fail on the part of sears. I do still want my money back. Horrible service to tell me my fridge would be repaired for three days in a row with no intention of sending a repair man. Going without a fridge for two weeks was ridiculous.
Shari H,
Customer service response - I'm truly sorry for the frustration and inconvenience you experienced with our service, and I'm relieved to hear Austin was able to finally assist you. We appreciate your feedback and will work on improving our scheduling system to prevent such issues in the future.
Sears Home Services on 1717402465911
Kathleen F,
Customer service response - Thank you so much for the fantastic 5-star rating, Kathleen! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1716881942656
Great service. Fast and Friendly.
Marci C,
Customer service response - Thank you for recognizing our fast and friendly service. Your satisfaction is our top priority!
Sears Home Services on 1716343372598
