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9269 S Village Shop Drive Reviews
Read reviews from customers who used our services at 9269 S Village Shop Drive
Total reviews
129
Average Rating
4.4/5
David was super friendly and did a great job fixing our refrigerator
Aaron W,
Customer service response - Thank you for your review! We appreciate your kind words about David and are glad to hear that he provided friendly service and fixed your refrigerator effectively.
Sears Home Services on 1707447988516
Jeni B,
Customer service response - Thank you so much for the fantastic 5-star rating, Jeni! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1707175239885
The tech was polite and professional. Very thorough. He took care of our needs today. So happy to have water to my fridge again after 2months
elisabeth O,
Technician was excellent in customer service and the knowledge about the problem.
Susan C,
The five star rating is SOLEY applied to Bret - the technician who repaired our refrigerator. He was terrific - smart, personable, timely, talented, thorough. I rated 5 stars because I want him to benefit. However, the company behind Bret is awful, and I consciously chose that word. Without Bret, the company rating is zero stars. Cancelled three previous appointments with no explanation. Left the family without a kitchen refrigerator for months. Has no way to speak to a live body when things go wrong. The online systems will only show current appointment and no options to get further information. When I tricked the system into giving me a live body, the agent was surprised but refused to help, stating we could keep the appointment the system set long into the future, schedule even further in the future, or cancel. There were no other options, even after I pointed out the reason they scheduled us out so long was because of the company mistake in claiming parts had to be shipped when in fact the parts had arrived at our house weeks before. Customer service (except for Bret) is abhorrent - maddening - worse than I have ever experienced in any industry. I even tried to find the name of the CEO to contact him/her. That is a closely guarded secret - and I understand why. Except for Bret, this was an absolutely terrible experience. I would fire the CEO and executive team and start over. This is a leadership problem. Employees follow leadership. The board needs to do its job. I know you will post my 5 star rating with pride. I hope you also have the integrity to post my comments.
Paul C,
Arriann W,
David was awesome. Very friendly and courteous.
Tyler B,
The teck was very kind thoughtful and professional.
Renee L,
was very helpful in terms if my options-repair vs replace!
mindy M,
My technician explained things well and did what he could to resolve my problem.
Jessica A,
