9269 S Village Shop Drive Reviews

HORRIBLE HORRIBLE SERVICE! Bought an LG Microwave in March, Microwave stopped working in May. Worked with LG support to get someone out to repair as it is under warranty. The appointments were over a month out so we waited. Michael came out last Sunday, June 22nd, and found the fuse on the back of the board bad in our brand new Microwave. The fuse is soldered on, so it's not replaceable. He said he couldn't order the board for some reason and he would find out the next day and let me know, that was 4 days ago. I got ahold of LG and he closed the call, so guess what? Sears repair doesn't have any calls open for me, so I tried texting the number he called me from with no response and tried calling it with no luck. Good luck trying to get ahold of this service center, it's all AI and you cannot talk to a living person. The AI asks if I want to reopen my appointment and schedule another visit, then tells me there is no appointment available to schedule because it's not open. This place needs to do better. LG now has to send another company out in 2 weeks to re-diagnose the microwave and get a part.... To the owner who replied and told me to call the service number or go to the website, I just tried again and there isn't a human I can talk to. The automated system cannot find an open request as Michael closed it out. So you cannot assist me further apparently. The tech also told me that there was only 2 guys running the calls and everyone was fired in the office and they went to AI for everything. This has got to be the worst and most frustrating experience I have had with a service company since you cannot talk to a living person to help out in this situation. I give up on this place and will wait for the other company to come out and diagnose and order the part.

My ice machine stopped working. A local repair shop diagnosed it as a sealed coolant system blockage, which is under GE warranty. GE sent David out to do the repair, but David determined there was no issue with the sealed coolant system. Instead he determined it was a water valve and control board, neither of which were under warranty. I had to pay $1,180 for parts and labor to fix it. However, after he completed his work, the ice maker still did not make ice. 4 days later, A&E sent David back out and he determined that he had misdiagnosed the issue. It WAS the sealed coolant system all along, as I had told him previously. This was then covered and handled by GE at no cost as it was under warranty. However, David and A&E/Sears have refused to refund me for their misdiagnosis. I even switched out the parts and tried to send back the new parts that were ordered (yes, my ice machine works perfectly with the old water valve and control board). I am currently pursuing taking them to small claims court for an even higher amount. Do not trust A&E.

My dishwasher has been broken for six months now. They have sent me the wrong part three times and all of their technicians are incompetent

They came over and machine is not working after repairs

It was terrible. I took the whole day off of work because they give you a time window between 8 and 5. I could not find out any information about the status of when the repair person would be coming. I called at 4:30 because I still had not heard anything. After 5:00 I got a text saying my appointment was cancelled. I called the company and they wanted to schedule me again the next day between the hours of 8 and 5. Sears did nothing to make it right and there was no communication. I missed an entire day of work and still have a broken washer. I definitely was not going to miss a second day of work for a company with such terrible customer service!

Honestly I wouldn’t even give them 1 star. They have been supposedly fixing my dryer since July. They order parts, but then say they didn’t get delivered so they can reschedule the appointment (after they cancel without letting me know) past when we pay the monthly fee. This cycle has happened multiple times. We should have bought a new dryer. DO NOT WASTE YOUR MONEY!!!! This “warranty program” is a scam!!!!

If I could leave no stars I would. Shady outfit. Take your money to order parts and do repairs and then ghost you. Trying to get money back. No one to speak to locally only over seas answering service. Beware, they are only after your money not interested in helping you.

The tech misdiagnosed my dishwasher. There were many scheduling conflicts within their system that kept messing up times that someone was coming and now my dishwasher is still broken with the same exact problem after getting “fixed”. I was charged $546 after being told it was $490 and it’s been a hassle trying to get a refund back and not even sure if I will. Will never use them again.

I don't normally leave reviews, but this was one of the most frustrating experiences I've ever had. $600 later, a month without a washing machine, and still not fixed. I scheduled the appointment, had someone come and look, and proceeded with the repair. Great. Two days later the part comes in the mail and the guy comes to fix it. Fantastic. Part is broken, so they leave and send another part, booking us two more weeks out. That's fine. Guy comes, "repairs it", doesn't test it and tells us to call if it's still broken. He leaves and we try it, still broken. So, I call customer service. We scheduled a 4th appointment. Guy never calls, doesn't even knock. I get a "sorry we missed you" text saying "call the number from the voice-mail you received to reschedule" (We couldn't, as this technician never called us), we finally navigate the website, and schedule a 5th appointment. Guy never showed up. We schedule a 6th, before realizing we should just get a new washer at this point before spending ANOTHER $600 to get it ACTUALLY repaired. I'm done.