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1000 Newgate Mall Reviews
Read reviews from customers who used our services at 1000 Newgate Mall
Total reviews
161
Average Rating
4.7/5
Troubleshooting new fridge
Helpful and honest, wasn't able to fully resolve the issue.
Joseph D,
Logan, UTMelissa was great but my home warranty is fighting over a wo
I'm being charged $700÷ for parts and labor which is mo=e than the replacement cost of this type of refrigerator. They are claiming Melissa said it was a modification. She did not. She stood next to me on speaker phone and argued the point professionally. They would not budge. I n eed Melissa to just tell them to replace it, which will cost all parties less.
Linda A,
S Salt Lake, UTQuick but slow
It took about a month to get this repair done. We had to have a part ordered which is understandable, but then there was a cancellation that made us have to wait almost another 2 weeks.
Jeff G,
Kaysville, UTInsurance billing scam
I think this is an insurance billing scam. The first technician showed up on Thursday the day I took off work to be here & took a picture of the locked leasing office door. When the maintenance guy asked him if he could help him, he said yes, and my apartment number. My maintenance guy showed him where my apartment was. Minutes later I got the email and text saying sorry we missed you. Please reschedule. This guy showed up today after I had already canceled through the warranty service company and this company has scheduled me for four different appointments for the same washing machine repair which has already been completed. They use AI, you can never reach a real person. And the AI can't just cancel any of the appointments it just keeps making more.
April K,
Layton, UTCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780435627750
Dishwasher repair
Seven weeks to repair a dishwasher is just to long.
Joseph W,
Syracuse, UTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779925101509
Sears scheduling is horrific
We have had our service automatically re-scheduled more than 7 times and without inquiring if the dates work for us. It has been challenging to even know what the most current schedule is. Furthermore, we have had a tech out twice and still the dryer is not repaired. A third 8 hour window was scheduled for today and 30 minutes before 5pm, i was notified that the tech would not make it and re-scheduled again! This is now 3 days off of work and over 7 different re-schedules on your part, and one month since reporting the dryer UNDER WARRANTY not functioning. It is impossible to get support even with a chat bot. This service is unacceptable and i will be escalating this thru every possible channel
Margaret H,
Salt Lake City, UTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749590779854
Bad Communication
He never show up for the appointment. I did not received any text or call about it. He just sent a text after 1 week saying I had an appointment schedule. Very disappointed about it!
Francisco G,
Magna, UTCustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1740004378035
Feel I'm owed a refund.
Over the course of three visits, two sears technicians were unable to fix my refrigerator. On the first visit, they identified 4 parts that needed replacing; when they returned on visit 2 (two hours after the scheduled window, without acknowledging or apologizing), they claimed those parts were fine and another part was defective. I believe the tech actually broke that part. They sent back the original parts and ordered part #5. When that part finally arrived, the tech was in and out very quickly -- so quickly, in fact, that he didn't bother to plug the fridge in to verify his repair. Which didn't work. After three visits and still no working fridge, I'll be seeking a refund.
Jeffrey B,
Farmington, UTCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1738026982354
Terrible Service Repair Company
If I could give zero stars I would. This is the 3rd attempt to have this company fix my fridge door. They once again failed to do it stating some unauthorized issues on our house warranty end. I recommended to Choice Home Warranty to stop using this company all together.
Christopher Y,
West Haven, UTCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1728959900790
2nd Sears tech arriving with no parts to repair
This is the 2nd Sears tech and still in without a working refrigerator. Weeks later HWA said Sears says I need to contact LG for the part but LG requires... Local tech name: Service center name: Company address: Email address: Phone number: Warrantied part/s needed: Information about partial warrantied parts can be found on the warranty page of your owner's manual. Sears doesn't have a valid email address to provide LG for parts authorization letter and even the tech said there's no email. I'm now nearly a month without a working refrigerator because no one wants to do their job. Choice,Sears, HWA or LG. Today's tech should've never came by after paying the 1st tech for diagnostic
Hannah T,
W Valley City, UTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1702421783079