510 East I-H10 Reviews

Knowledgeable and professional. Made sure I understood everything.

Great customer service by Juan!!!

Neal has been on time, diagnosed the problem ordered the parts and had them installed in no time.

Sears needs to revisit their processes of a combination of AI and foreign Customer Service Representatives to schedule appointments and rule of 8-5 window of repair times. The technicians Ben and Neal did a great job. Fyi, I have a warranty with a separate company and was assigned Sears Appliance Repair.

The first technician diagnosed a faulty part and ordered it. George, the second technician, came to install the part, but did not made sure it was functioning properly. He said it was a new part. When I tested it after he left it was not functioning properly. A third technician agreed it was faulty and ordered a new part again. A fourth technician, George came again. This time he took time to make sure it was functioning properly, which it was. He agreed with me that new parts may not always work properly. I think George can learn from experiences as he goes, and become a better and more efficient employee. This can save time to his employer and to customers as well. Thank you for fixing my appliance. Richard PS. The parts and labor costs are very very high. $250 to install a part in 10 minutes ! The automated system discourages me from using Sears again. Not able to address my concerns or clear which choice to choose. Extremely difficult to reach and talk to a representative. A business model that aims for automation and low internal labor costs, can be balance and include customer interests as well. Hopefully addressing these changes now, will allow these services to continue to be offed in the long run. This may restore customers faith in Sears as a brand to be trusted and dedicated to serving its customers. Thank you for your consideration.

Would've given a 5. But service tech pulled the rug up in my kitchen and it was being held down by command straps. Now it won't stay in place.