510 East I-H10 Reviews

Canceled on me on hour before arrival window. Lost a day of work to be home for repair. Not acceptable. You can't get a hold of anyone to speak to you, everything is done with AI.

He just looked around for a couple of minutes and said we need to hire a plumber.

Called to see about a service call and all I get is a recording or an AI voice. What has happened to people answering calls for businesses?

Had a technician come and just tap two dongles onto the outlet and plug of my dryer only for them to tell me that everything's fine, EXCEPT my outlet. So, I called an electrician and he did the EXACT same test and told me that the outlet was producing power. At this point, I feel i didn't get $120+ worth of service. I don't even know how to call them and ask them what the hell that was even about. God bless the modern day market, am I right?

Had a technician come out for a GE washer that would not spin or drain. I was charged $ 140 for nothing. We had someone else attempt to fix it prior to Sears, so the Sears tech basically said the other guy did all the troubleshooting and there was nothing to do but replace the washer. I was charged a "diagnostic fee" for them to give me a diagnosis based on someone else's troubleshooting. A total waste of money. They also price gouge for parts. The main control board is $150 for an OEM genuine GE part. They quoted $500. The drain pump is $30. They quoted $600. I wish I would have called someone local, but thought a GE certified technician was a better option. I was so wrong. I can buy the same washing machine for $748 at Lowe’s. Sears Home Service is an absolute rip off and needs to be shut down. Update on the washer and this review. We fixed it ourselves. It was a bad board, like we thought. It caused a communication error from a faulty board not being able to tell the washer to spin and drain. The Sears technician wrote up a false report to make it look like he did a diagnosis. He included statements about the the washer making unusual noises during the drain cycle and visible leaks around the pump and filter area. His diagnosis was the drain pump needed to be replaced. These statements were false because he never ran a test cycle to listen to the washer, nor did he inspect the pump or filter area. We also did not make those statements to him. We knew it was not the drain pump because another technician had already disassembled it and inspected everything and found it to be working properly. The Sears technician ignored this information and quoted us $ 600 to replace the drain pump. It is a $ 35 OEM part that takes less than an hour to replace. Sears quoted $ 260 for the drain pump assembly and $ 370 for labor. They also quoted $ 500 to replace the main board. On their website, it shows this part costs $ 425! It is only $ 150 for a genuine OEM part and takes less than an hour to replace. Sears Home Service is an ABSOLUTE SCAM!

2 parts installed 1/13, was told to wait 24 hrs to cool. Refrigerator is still not cooling. *** PLEASE ADVISE ASAP ***

“Sears” sends out different contractors that apparently can charge whatever they want. I thought I could trust Sears so contacted them first for a leaking water filter housing on my fridge. I was quoted almost $800 for this simple fix and not all of the items I wanted fixed were even addressed. The charges for parts were over 3 times what Sears sells them for on their parts website (simple things like a water line). One part, a simple filter cap that costs about $9 came directly from Amazon and I was charged $108 by the technician. There was no logic to what I was charged for the parts. The technician also dismissed me when I told him the water valve was also not shutting off. When I tried to talk to someone about the parts charges I was constantly dealing with AI. I was given three different phone numbers that were all AI. They use the AI tactic along with immediately ordering parts so you feel trapped into going with them. I cancelled the repair and am out the $130 diagnostic fee and had to pay to ship the parts back. I later contacted a small, local company and the repair will be less than a third of what the Sears contractor was going to charge me, including the parts. What a scam!

The worst guy i ever worked with as soon as he came in he had a attitude he did not want to answer questions or anything I would not recommend.

1 star, only because they wouldnt let me put 0. Would give negative stars if I could. This tech flat out lied. He was on the border of Mexico the entire day, then swapped and the link said "your tech has arrived". 5 minutes later the ticket was closed saying service completed. He never even showed up. Pretty terrible when your AC has been down for 3 weeks and the tech does that. Then, I get assigned this tech again the next week. He chills in eagle pass near the border all day and decides to cancel again on me without ever calling or saying anything. This was after I called Sears and they "upgraded and escalated" the ticket to where the tech can't cancel. Didn't matter to him I guess.

He didn’t even try to repair the issue. Excuse of power is connected.