851 N Central Expwy Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ron S
Hussein did a good job with the repair on our Electrolux washer. However, we have problems with the fact that there is no mention of a phone number that allows us to speak to a live person. The telephone menu system that's in use, is set up to only allow the answers that Sears Home Services wants and if one doesn't give that particular answer, the Sears Home Services phone menu system hangs up on you. This is not good and would be a major reason to discontinue service with Sears Home Services. Also, once one has made contact with Sears Home Services, one starts receiving, various text message from different numbers. This is extremely annoying!! Because of the way their system works, I would not be inclined to giving Sears Home Services a referral.
Customer service response - Thank you for your feedback, Ron. We're glad Hussein did a good job with your washer repair, but we're sorry to hear about your communication issues. Please contact us directly so we can address your concerns.
Sears Home Services on October 27, 2024
Ken B
Customer service response - Thank you so much for the 5-star rating, Ken! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 24, 2024
David L
The tech that came to work on my refrigerator today was very good. He tested everything before working on it. He was very good at explaining what he was doing and why. The first tech that came 2 months ago didn’t test anything. He ordered the usual suspects, got my money and left…15 mins. Ordered parts that weren’t needed. Again. The tech today was great!
Customer service response - Thank you for your detailed feedback, David! We're pleased to hear that the technician today provided thorough and informative service.
Sears Home Services on October 23, 2024
Bill D
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 13, 2024
Rena D
Scott did a great job working with his team to determine the root cause of our refrigerator issue. Part was ordered, and he came out the day after we received it.
Customer service response - Thank you for the 5-star review, Rena! We're delighted to hear that Scott and his team efficiently resolved your refrigerator issue.
Sears Home Services on October 02, 2024
Joyce R
Extremely helpful in resolving the issue with GE. He went over and above to assist us to see that the repairs were made according to the warranty. Noah truly exhibits customer service.
Customer service response - Thank you for the wonderful review, Joyce! We're thrilled to hear that Noah provided exceptional customer service and helped resolve your issue with GE.
Sears Home Services on September 28, 2024
Margaret S
Very courteous and knowledgeable. Provide information and asked if I had questions. Service was quick and professional.
Customer service response - Thank you for your wonderful review! We're delighted to hear that you found our service courteous, knowledgeable, and professional.
Sears Home Services on September 25, 2024
Elsa P
Tech gave me several tips on getting the most out of my appliances
Customer service response - Thank you for the 5-star review! We're delighted to hear that our technician provided helpful tips for your appliances.
Sears Home Services on September 18, 2024
Paula A
Timing and friendliness were great, however you should check and see if a part is available before coming to the homeowner's house. If I had known that the part was unavailable and hard to get, I would have cancelled the appointment and bought a new refrigerator and added the almost $200 of the cost to the purchase of a new refrigerator. it turns out the part I needed was extremely rare and otherwise can't be found. So, I will still need to get a new refrigerator. UPDATE 9/20/24. I found a part on eBay. It was delivered today. Called Sears and they sent out a tech today, installed & ran a diagnostic on it to assure it was running. Said I shud have ice by morning. Now that is what I call GOOD Customer Service and no additional charge.🥰🥰
Customer service response - We apologize for the trouble you've faced, Paula. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 17, 2024
Harry D
The technician, Scott, fix the problem and I would recommend him over the first technician. The service you get from Sears depends on the technician they send. It can cost you time and money Harry
Customer service response - Thank you for your feedback, Harry. We're sorry to hear the repair didn't work as expected. Please contact us directly so we can address the issue promptly.
Sears Home Services on September 15, 2024
