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851 N Central Expwy Reviews
Read reviews from customers who used our services at 851 N Central Expwy
Total reviews
197
Average Rating
4.4/5
I scheduled the maintenance service for my washer and dryer set. The technician seemed not knowing what to check for the washer. He said he fixes everything except the laundry set. I was disappointed.
edche,
Customer service response - We apologize for the trouble you've faced, edche. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733807355564
I’d give 0 stars if I could. Technician came out once and said it was the fan but didn’t tell me the part was being sent to me. So I didn’t watch for its arrival. Then he came out a 2nd time and said it needed another part and he’d be back. Then crickets. Turns out the part ordered was not for my model anyway. Then without stepping foot back in my house said it was the compressor due to damage that doesn’t exist. I’d call to complain but Sears AI doesn’t know how to tell you anything about a ticket that was closed without a repair being made nor can you reach a supervisor.
Lisa S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1768881199842
Terrible. Technician never showed up. Does reply to calls or messages
Marzia A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1766106702258
It took about three or four service calls to fix the problem, but the last part that they put in, they really messed up with the cables and had done a sloppy job
Telugu50 G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764556641134
Tech didn't really seem to know the job; suggested I wait 24-48 hours before the internal temperature of the refrigerator would reach ideal cooling temperature. It never happened.
Jerry W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1759802026477
Do not EVER use this service. Their scheduling software is horrible. You have to agree to a 8 hour window for service. They may show on the scheduled day, but maybe. Then, they will just reschedule you for another day at will. Oh, I called their customer service, but you go straight to India where their people can send an email that does nothing. You can’t talk to anyone who counts. Wanna speak to a manager? They’ll call you in 24 hours or so. Unbelievable. This company is horrible in every way.
Stephen A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1758503951859
Awful
Bill C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1757906741450
No Comment !!!!
Maria S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750375590899
Tech was unable to complete diagnostics, because he claimed he couldn’t fully get the dishwasher out of the cabinet. The tech did not properly reseat the dishwasher. I was still charged diagnostic fee even though he did not diagnose the problem.
Jeff T,
Customer service response - We apologize for the trouble you've faced, Jeff. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749175134844
Technician arrived over 3 hours late without updating me or Sears gave me no way to communicate with them. They came in and said they wasn't anything wrong with our fridge and freezer dispite them losing cooling control multiple times. They just moved the plastic door cushions back in place and gave no note on where to go from there with our issue.
Lehna,
Customer service response - We apologize for the trouble you've faced, Lehna. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745883690081
