851 N Central Expwy Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.3/5 (141 reviews)

Phoebe T

November 12, 2024
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on November 12, 2024

Courtney W

November 09, 2024

He was the best repair man I have ever had ! Explained every step he was taking. He was skilled in his job for sure. Extremely positive customer service experience. Thank you !!!

Source: Google

Customer service response - Thank you for your 5-star review, Courtney! We're delighted to hear you had a positive experience and that our technician provided excellent service.

Sears Home Services on November 10, 2024

AE G

January 02, 2025

Hussein, fixed our Washer issue ( the DE and Power Button) and he provided tips on how to correctly avoid this issue in the futurea. Excellent service

Source: Google

Customer service response - Thank you for the 5-star review! We're glad to hear that Kay provided excellent service and helpful tips for your washer.

Sears Home Services on November 05, 2024

Ann D

October 29, 2024

We requested the annual preventative maintenance included in our extended warranty. We were able to schedule an appointment at the time we would be available. Sergio called to alert me of his arrival and came promptly. He was cordial and professional. He went about his work knowledgeabley and completed what seemed to be a thorough check of the appliance. He left us instructions of what we should.do after he replaced the old filter with the new water filter we supplied. Sergio was a pleasure to interact with.

Source: Google

Customer service response - Thank you for the 5-star review, Ann! We're pleased to hear that Sergio provided a thorough and professional maintenance service.

Sears Home Services on October 29, 2024

Ron S

October 26, 2024

Hussein did a good job with the repair on our Electrolux washer. However, we have problems with the fact that there is no mention of a phone number that allows us to speak to a live person. The telephone menu system that's in use, is set up to only allow the answers that Sears Home Services wants and if one doesn't give that particular answer, the Sears Home Services phone menu system hangs up on you. This is not good and would be a major reason to discontinue service with Sears Home Services. Also, once one has made contact with Sears Home Services, one starts receiving, various text message from different numbers. This is extremely annoying!! Because of the way their system works, I would not be inclined to giving Sears Home Services a referral.

Source: Google

Customer service response - Thank you for your feedback, Ron. We're glad Hussein did a good job with your washer repair, but we're sorry to hear about your communication issues. Please contact us directly so we can address your concerns.

Sears Home Services on October 27, 2024

Ken B

October 24, 2024
Source: Google

Customer service response - Thank you so much for the 5-star rating, Ken! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on October 24, 2024

David L

October 23, 2024

The tech that came to work on my refrigerator today was very good. He tested everything before working on it. He was very good at explaining what he was doing and why. The first tech that came 2 months ago didn’t test anything. He ordered the usual suspects, got my money and left…15 mins. Ordered parts that weren’t needed. Again. The tech today was great!

Source: Google

Customer service response - Thank you for your detailed feedback, David! We're pleased to hear that the technician today provided thorough and informative service.

Sears Home Services on October 23, 2024

Bill D

October 13, 2024
Source: Google

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on October 13, 2024

Rena D

October 02, 2024

Scott did a great job working with his team to determine the root cause of our refrigerator issue. Part was ordered, and he came out the day after we received it.

Source: Google

Customer service response - Thank you for the 5-star review, Rena! We're delighted to hear that Scott and his team efficiently resolved your refrigerator issue.

Sears Home Services on October 02, 2024

Joyce R

September 28, 2024

Extremely helpful in resolving the issue with GE. He went over and above to assist us to see that the repairs were made according to the warranty. Noah truly exhibits customer service.

Source: Google

Customer service response - Thank you for the wonderful review, Joyce! We're thrilled to hear that Noah provided exceptional customer service and helped resolve your issue with GE.

Sears Home Services on September 28, 2024

Average Rating: 4.3/5 (141 reviews)