851 N Central Expwy Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rafael P
(Translated by Google) Second time they don't make it to their appointment, they lose a day of work to take care of their lives and everything that was lost with the water leak and only with an apology can it be solved (Original) Segunda vez que no cumplen con llegar a su cita prder dia de trabajo por atender la vita y Todo lo que se hecho a perder con la fuga de agua y solamente con discuple se soluciona
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 15, 2024
Adam L
Because this unit has broken so many times, we are forced to keep a backup unit to use when it is broken. The technician refused to look at it because it was disconnected!
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 15, 2024
Dewayne C
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on December 05, 2024
Ram R
Problem not solved .. ice is still not forming .. most inept technicians you send for repairs
Customer service response - We apologize for the trouble you've faced, Ram. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 01, 2024
D'Wayne B
He was not very knowledgeable about my dishwasher gave bad advice
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on November 21, 2024
William C
No communication.
Customer service response - We apologize for the trouble you've faced, William. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 10, 2024
JMY
We like the technician a lot and we’re not sure that this is his fault. So this is not reading the technician. This is rating the home warranty. We waited two months for someone to come and fix the air conditioner. It’s hot in Texas in the summer.. Someone finally came out and in less than two days it’s not working again. So, the warranty company did not fix the problem and now we have to wait till October 1 to get our air conditioner fixed. Outrageous.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 12, 2024
Kromo K
No one showed up
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 12, 2024
Beverly B
I am angry. Might not have totally been JAVodka’s fault. Might have been misdiagnosed by the first Sears technician. All I know is javodka did some repairs that weren’t necessary. I paid for parts I did not need, and he left with my ice dispenser still not working and told me to go purchase a screw at HD and replace it myself. Or buy a new ice bucket. Then charged my card, cause they had it on file from my previous payment, when I told him I wasn’t paying cause the job was not done. Glad I’ll never have to use Sears Home Repair again.
Customer service response - We apologize for the trouble you've faced, Beverly. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 04, 2024
Andrew A
Can't talk to a person when scheduling or after scheduling an appointment. They couldn't service my dryer because the equipment panel was at the back of the dryer and the techs aren't allowed to pull the dryer out from the wall to access the panel but they didn't tell me this requirement when scheduling or confirming the appointment. I told them the exact dryer style and model numbers so they knew the panel would be on the back but still did not tell me in advance. The tech had to leave and reschedule for another time. There is zero actual customer service before or after the tech is actually there.
