851 N Central Expwy Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rich R
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on December 19, 2024
Lissa M
Our technician was Great! Very knowledgeable and helpful!!
Customer service response - Thank you for the 5-star review, Lissa! We're glad to hear that our technician was knowledgeable and helpful.
Sears Home Services on December 05, 2024
t6 W
Thanks for fast and efficient service.
Customer service response - Thank you for the 5-star review! We're glad to hear you were pleased with our fast and efficient service.
Sears Home Services on November 18, 2024
Joanne F
on time, polite, informative, good job at cleaning/servicing
Customer service response - Thank you for the 5-star review, Joanne! We're glad to hear that our technician was on time, polite, and provided informative and thorough service.
Sears Home Services on November 14, 2024
Robert F
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on November 12, 2024
Phoebe T
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on November 12, 2024
Courtney W
He was the best repair man I have ever had ! Explained every step he was taking. He was skilled in his job for sure. Extremely positive customer service experience. Thank you !!!
Customer service response - Thank you for your 5-star review, Courtney! We're delighted to hear you had a positive experience and that our technician provided excellent service.
Sears Home Services on November 10, 2024
AE G
Hussein, fixed our Washer issue ( the DE and Power Button) and he provided tips on how to correctly avoid this issue in the futurea. Excellent service
Customer service response - Thank you for the 5-star review! We're glad to hear that Kay provided excellent service and helpful tips for your washer.
Sears Home Services on November 05, 2024
Ann D
We requested the annual preventative maintenance included in our extended warranty. We were able to schedule an appointment at the time we would be available. Sergio called to alert me of his arrival and came promptly. He was cordial and professional. He went about his work knowledgeabley and completed what seemed to be a thorough check of the appliance. He left us instructions of what we should.do after he replaced the old filter with the new water filter we supplied. Sergio was a pleasure to interact with.
Customer service response - Thank you for the 5-star review, Ann! We're pleased to hear that Sergio provided a thorough and professional maintenance service.
Sears Home Services on October 29, 2024
Ron S
Hussein did a good job with the repair on our Electrolux washer. However, we have problems with the fact that there is no mention of a phone number that allows us to speak to a live person. The telephone menu system that's in use, is set up to only allow the answers that Sears Home Services wants and if one doesn't give that particular answer, the Sears Home Services phone menu system hangs up on you. This is not good and would be a major reason to discontinue service with Sears Home Services. Also, once one has made contact with Sears Home Services, one starts receiving, various text message from different numbers. This is extremely annoying!! Because of the way their system works, I would not be inclined to giving Sears Home Services a referral.
Customer service response - Thank you for your feedback, Ron. We're glad Hussein did a good job with your washer repair, but we're sorry to hear about your communication issues. Please contact us directly so we can address your concerns.
Sears Home Services on October 27, 2024
