10904 Memorial Hermann Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
The refrigerator did not work
This gentleman came and replaced the parts only. He is a nice guy but my refrigerator still not working. So the results is zero.
Aladdein M, Pearland, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 27, 2023
Washer repair
Took a call once inside home while I waited. Told me she was not allowed to remove water from washer. I had not been told this ahead of time as when I called for repair, i was told the PE error code was for pump so it makes sense the washer would have water in it. She never touched the machine and said the PE code was for the water level sensor and she didn't have that part with her. She diagnosed the repair based on the code and gave me a quote. I would think she would have to at least check the washer before stating what the issue was. I was scooping water out with a small bucket myself. She would not address why I was told pump and she says water sensor. Again I stated the error of PE when I asked for a service call.
Jeanne H, Pearland, TX
Customer service response - Jeanne, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 15, 2023
