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3000 Town East Mall Reviews
Read reviews from customers who used our services at 3000 Town East Mall
Total reviews
884
Average Rating
4.1/5
Was not able to fix my wall oven.
Pattie B,
Customer service response - We apologize for the trouble you've faced, Pattie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727923416818
Kirk K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1725333030066
The air conditioner is not fixed and he left without communicating with me
Cheryl G,
Customer service response - We're really sorry to hear about your experience, Cheryl. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1722418068861
The repair man never showed up to my house, said that he had to spend extra time on another call, and was not able to make it. This morning I got a receipt in my email stating that the repair was performed, I'm glad that I went through this experience so that I can let people know not do business with them. This is the third time they have gotten paid while my refrigerator was never worked on.
Bernica D,
Customer service response - Thank you for taking the time to bring this to our attention, Bernica. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720771757837
Collin never showed up, forged my signature on the forms that were emailed to me, and I currently can’t get ahold of anyone at sears!!!
S P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149830845
I would give O stars if that were an option. My home warranty contracted Sears not me. I have had absolutely 3 TERRIBLE experiences with Sears Home Warranty this month. The technician who was sent to repair my dryer lied and made me pat $50 extra for an optional service that he insisted was required before he could replace the heating element. 2 weeks later the drain pump on my washing machine went out. Home Warranty sent Sears again. It took the tech almost a week to order the part after he was in my home, then I had to wait another week for Sears to send a tech to install today but Sears never assigned a technician with my appointment so now I have to wait 4 more days for them to hopefully get one to my home. Will update on the 2nd if they show up. Beware Sears is no longer a trustworthy company. They don’t even require their technicians to be licensed or certified. Any DIYer can open a DBA and contract for Sears now.
Tracy A,
Customer service response - Thank you, Tracy, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1719792517194
How can you charge for a visit that never happened.
L D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719142871778
(Translated by Google) This is the worst nightmare I've ever had with the technicians who work for Sears. I bought the refrigerator from Sears, and my insurance is still valid. Four technicians have come, and none of them were any good. They only managed to break my refrigerator. (Original) es la peor pesadilla que he tenido en mi vida con los tecnicos que trabajan para sears . compre y esta vigente mi aseguranza del refrigerador que compre en sears . han ido 4 tecnicos ninguno sirvio . no mas sirvieron para descomponerme mi refrigerador.
Yoder M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719142933790
Byron, service technician, was on time on Wednesday, June 12, 2924, and replaced the part on the washing machine. Good job. I had received a text indicating a unknown service technician would be coming for repairs on TUESDAY, June 11, between 1:00pm-5:00pm. HOWEVER....No service technician came on June 11th, and no text was sent giving any details regarding June 11th. Your contact website to get any updates or rescheduling information is PATHETIC!!! Hopefully, this information can be used to improve your process for notifying and updating the status of the repair work scheduling.
Kent H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718327581075
Showed up late. My appt time was from 8a-12pm: he showed up at 145pm. He spent less than 2 mins in the attic furnace and then a few minutes outside furnace. I know he drained it, but left the hose where he used it. He didn’t put it back where he found it. He also didn’t fully close the attic door. And he left without even talking to me about my maintenance. He was ok I’m done and left. I don’t even know if he did everything he was supposed to. And I don’t even know if my hvac is working ok. I’m really disappointed with the service.
Salma S,
Customer service response - Thank you for taking the time to bring this to our attention, Salma. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1716884263996
