3000 Town East Mall Reviews

Read reviews from customers who used our services at 3000 Town East Mall


Total reviews

882


Average Rating

4.2/5

April 15, 2026
Overall rating

Very knowledgeable and prompt. Arrive promptly and are polite and courteous. Ask good questions and listen to replies. Highly recommend.

Laura P,

Customer service response - Thank you for your feedback, Laura! We're glad to hear the service was knowledgeable, prompt, and courteous, and we appreciate your recommendation.

Sears Home Services on 1776281008097

April 14, 2026
Overall rating

Sergio was extremely polite and professional. He got right to work and fixed my issue far quicker and better than I ever could have hoped for.

Michael B,

Customer service response - Thank you for your feedback, Michael! We're glad to hear Sergio was polite, professional, and able to fix your issue quickly and effectively.

Sears Home Services on 1776200235009

April 14, 2026
Overall rating

Anisa H,

Customer service response - Thank you for the amazing 5-star review, Anisa! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1776196666888

April 07, 2026
Overall rating

Stephen A,

Customer service response - Thank you for the amazing 5-star review, Stephen! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1775593163020

April 06, 2026
Overall rating

Came fix the washing machine and awesome work

Zebronica T,

Customer service response - Thank you for your feedback, Zebronica! We're glad to hear our technician did awesome work fixing your washing machine.

Sears Home Services on 1775498943859

March 31, 2026
Overall rating

Kendrick B,

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on 1775006620625

March 30, 2026
Overall rating

We have two HVAC units listed on our Sears Home Warranty contract. This causes problems when doing preventative maintenance because only one unit is allowed per semi-annual service. Joshua exhausted every measure to have both our units serviced for the upcoming Texas summer season. He even found points credited to our account, which allowed for a lower service fee. We appreciate Sears having such thoughtful and knowledgeable professional technicians on their team.

Gerald W,

Customer service response - Thank you for your 5-star review, Gerald! We're happy to hear that Joshua went above and beyond to ensure both your HVAC units were serviced and found ways to lower your service fee.

Sears Home Services on 1774831558323

March 30, 2026
Overall rating

Sergio was very nice & friendly. He explained the issues well & took care of the problem promptly.

Audie G,

Customer service response - Thank you for your 5-star review, Audie! We're happy to hear that Sergio was nice, friendly, and resolved the issue promptly.

Sears Home Services on 1774831602342

March 25, 2026
Overall rating

Austin S,

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on 1774398173504

March 17, 2026
Overall rating

Vickie N,

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on 1773796187920

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