Appointment Lookup
802-552-4364
3000 Town East Mall Reviews
Read reviews from customers who used our services at 3000 Town East Mall
Total reviews
882
Average Rating
4.2/5
Our service man was amazing and so respectful. One of the best I have dealt with in years!! The sears website for appointment, not so much. I waited all day for a service appointment and nobody showed up and I had no way of contacting anybody on the website. I had to go through my warranty service to contact Sears to find out what was going on. Constructive criticism, I would say put some thing on your website where we can find out and confirm if the appointment is taking place without waiting all day and no one showing up.
Janell B,
Customer service response - Thank you for acknowledging our service technician's professionalism and respect. We apologize for the inconvenience with our appointment system and appreciate your constructive feedback for improvement.
Sears Home Services on 1722334653958
Why the payment receipt for $1,174.55? We have a Sears Protect Plan for the past 10 years. on which we are billed and we pay $61.69 monthly for the last 10 years. If we mast be billed then there is no reason to have the protection plan when a repair is needed. We could have bought a brand new Refrigerator for less than that!
Ada Q,
Customer service response - We apologize for the confusion regarding the billing despite your Sears Protect Plan coverage. Please contact our service team so we can rectify this issue immediately and ensure you receive the benefits of your plan.
Sears Home Services on 1721962800854
Professional, punctual, honest, and our service guy Anny was sweet, polite, and an all around GOOD GUY!
Geneva T,
Customer service response - Thank you for acknowledging our team's professionalism and punctuality, especially Anny's commendable service. We're thrilled to hear about your positive experience!
Sears Home Services on 1721532726708
I thought I had a problem with my washer, but Louis said everything was good. I asked him to check my dryer while here. He explained to me what he found. I had tried to call to schedule my appointment a few days earlier. I made 4 calls and stayed on the phone for 30 minutes twice. There was no option to receive a return call. You have to schedule on-line. Then you get a call asking what is wrong with your appliance. They shouldn’t have a phone number if they won’t answer it. That’s what upset me. I wanted to talk to someone.
Barbara E,
Customer service response - We apologize for the inconvenience you experienced reaching us by phone and are looking into improving our communications. Thank you for your feedback, and we're glad Louis could assist with your appliances.
Sears Home Services on 1721391093759
The service technician immediately knew the problem amd quickly replaced the element. Unit is heating now.
Jerome G,
Customer service response - We're thrilled to hear our technician could resolve your issue quickly and get your unit heating properly again. Thank you for sharing your positive experience!
Sears Home Services on 1721105022342
Jeanie G,
Customer service response - A big thank you, Jeanie, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1720499751383
Thomas G,
Customer service response - Thank you so much for the fantastic 5-star rating, Thomas! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1720153679519
Collin was very courteous, friendly, knowledgeable, and professional!
Kisha S,
Customer service response - Thank you for your kind words about Collin; we're thrilled to hear about your positive experience with our service!
Sears Home Services on 1719919559398
Went the extra mile to fix my icemaker
Steve G,
Customer service response - Thank you so much for acknowledging our dedication to going above and beyond for your icemaker repair. We're thrilled we could help!
Sears Home Services on 1719793345560
John S,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1719798014838
