3000 Town East Mall Reviews

Received call before tech arrived, tech arrived on time. Tech completed work, was polite and clean.

Always a great idea to protect your refrigerator when problems occur. Affordable and good service.

The appointment window we were given was 3:00 to 6:00 PM; repair tech called at about 5:30 PM to let us know he wouldn't make it until between 7:30 and 8:30 PM. His schedule was laid out where it was virtually impossible to make our appointment time. Frustrating. The technician was polite and knowledgeable, though we did have some communication difficulty due to his heavy accent. Overall we were pleased with the service.

My wall oven was not repairable and the charge was $62.29 more than I was told. However, once I called Sears, I was reimbursed for the difference and given a 10% discount on a replacement wall oven.

Even though this is my 2nd problem with this fridge (a replacement for the one they could not repair) this time the service went off without a hitch....both visits, the diagnostic and the placement of parts. ALWAYS demand a SEARS repair person NOT someone they contract with!

The technician came in and did checkups in my double ovens, my refrigerator & my washer & dryer. He was very courteous and informative. He gave me tips on each of the appliances. I recommend Sears to all my clients.

The Sears repair person called just prior to arriving to alert us that he was close by. He was very pleasant and professional and got right to work. We did not have a repair per se but only wanted to have our stove checked out to make sure it was lighting correctly and that the oven temperature was correct. The repair person performed all these tasks easily and quickly and all the time being pleasant and personable. We are very please with our stove and with the service agreement we purchased.

Repairman was on time and very professional, however the Refrigerator still doesn't get colder than 40 degrees