3000 Town East Mall Reviews

Tech found problem quickly which was a defective part purchased from Sears Parts. Am waiting for Sears to send amother part to replace the defective one after two attempts on phone. While i no longer need this $100+ part, that was all that was offered.

Still waiting for undercounter ice machine to be repaired! Today will be the fourth trip in the last 30 days. So far not so good. Three weeks later they have decided to replace the entire unit.

Short. Looked up product upgrade and found none for my unit.

Friendly, Knowledgeable Service

The repairman who came out was prepared to replace parts because we had called several times for ice maker repair, Samsung refrigerator. He had a part sent to us prior to his arrival. He did an excellent job for what he had to work with.. I do not think any repair will fix the many problems with the design. I would never purchase another Samsung refrigerator bottom freezer with the Ice maker in the door!!! Absolutely terrible system.. Have been disappointed since day one... I give the repair person 4 stars.. I give the Samsung refrigerator a half star... beware..