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3000 Town East Mall Reviews
Read reviews from customers who used our services at 3000 Town East Mall
Total reviews
884
Average Rating
4.1/5
I spent $500 and the problem still isn't fixed... the repairman was nice.
michael S,
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692014400000
They got really didn’t explain anything to us
Name N,
Customer service response - Thank you for your 5-star rating! We thank you for your business and look forward to serving you again in the future. Thank you for choosing Sears
Sears Home Services on 1697284800000
First off the technician Andrew was great. He arrived and promptly took care of the two issues we had with the Kenmore Elite refrigerator and was gone shortly afterward. The two stars is actually over-rated for the service department and schedulers. They did not listen to me as I told them of the problems. They made up a problem which was not even close to the actual problem. Next was the appointment window of 7am - 6pm. That is 11 hours waiting for a call and a technician to advise us as to when he might arrive. Surely Sears can do better than 11 hours for a customer to wait. The darn sure didn't wait that long to charge my card when I purchased the Service Agreement. Good technician Very poor everything else.
Mitchell T,
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697284800000
Quoted me $700 to fix a $200 dryer. So I went to a parts store, bought a $44 heating element for the dryer and fixed it in an hour watching a YouTube video.After I paid him $100 to tell me it was broken (already knew that obviously). He was a nice guy but that’s pretty much par for the course now.
jeff B,
This is a scam!! The repairman did not show up and posted a pic that was NOT my house. You cannot get a human on the phone. There is NO way to fix this. You have to give a deposit before they schedule. DO NOT SIGN UP FOR THIS!!!!!
Susan M,
Customer service response - We apologize for the trouble you've faced, Susan. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1785285914626
My experience with Sears home repairs was terrible! The part was mailed directly to me from Amazon and would’ve cost $26. I was charged $147 for the same part. I was scheduled for a tech to be at my house from 8 AM to 12 PM. No one ever called to confirm and they never showed up in that timeframe. Trying to deal with the AI service was also no help. I ended up rescheduling my appointment for the next day only to be called and told my tech was on his way. I had to drop everything and rush home! Not a good experience.
Haley C,
Customer service response - We apologize for the trouble you've faced, Haley. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776295175315
The problem was not fixed. A new part was installed, the techs started the dishwasher and left. At the end of the cycle the dishwasher did not drain. That is the original problem.
Wade S,
Customer service response - We apologize for the trouble you've faced, Wade. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776124579357
Sears has the worst service, I scheduled a regular maintenance cleaning on my HVAC unit, the technician blew the motor and is charging me another $100 to fix their mistake. I am cancelling this Sears home warranty and recomend everyone stay away from Sears Home Service
Jared B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1773360819547
The job is not completed water leaking now I have codes coming up
Candace W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1773015835352
Took my money, and didn’t repair a thing. Paid for nothing at all. Absolutely no help.
Zach,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1769746735654
