3000 Town East Mall Reviews

Our dishwasher insurance works with this company, but the scheduling process is a nightmare. There is no way to reach a real person—every phone number leads to an automated system that only asks yes/no questions and doesn’t allow for any logical interaction. They initially provide an extremely wide 8 a.m.–5 p.m. service window. Only on the day of the appointment do they narrow it down to a two-hour window, which the technician did not respect. I was given a 1–2 p.m. arrival time, but the technician called at 4 p.m. to say he could not come because it was “too late” and the HOA does not allow technicians after 4 p.m. the second time the window was 8-12am. He came in purpose at 8 am as he knows he is not allowed to enter before 9am due to the HOA restrictions. He again billed $125 without doing the job and said I can not enter - take another appointment. Overall, the lack of communication, unreliable scheduling, and inability to speak with a human make this a very frustrating experience and looks like a scam. They know the hours of operation and they come before or after so they bill but they do not perform the duty. This is going on for 2 months now.

Do not recommend this warranty, we’ve been reschedule 7 times since 12/24, it’s hard to get a live person and when you do they promise the complaint has been escalated and promise the technician will be there for the next appt, and so far have not showed up. I’m canceling the plan and have to go buy a new appliance since they won’t refund the service fee and we need to return the parts on top of that we have missed 7 days of work to wait between 8-5 and no one shows up. Not one person has been able to help including so called “supervisors”

The tech ladarien was ok for the service. Today was a reschedule from yesterday. He indicated he rand the door bell and knocked. However we didn't hear it I suppose but ee didn't get a text as requested. He also came 2 hours outside the expected window. Today he came ahead of the projected time . Sears has some improvement needed on time projection and communication with clients. Yesterday was a whole day wasted to not have service. Today was almost a problem since he came earlier than expected. This is a continuous issue with Sears. The customer service has decreased with more complaints increasing. As of note, it took 4 mos and multiple phone calls to get this appt. It seems it is more 3rd party sourced and AI generated. I would not recommend their warranty and will most likely cancel

Scheduled appointment for time of 8am to 12pm. Technician arrived at 7pm. Quoted a price of approximately $400 to $500 to evaluate my refrigerator. Suggested that i check to see if refrigerator was under warranty. Needless to say. After waiting all day, my refrigerator was not repaired. I was charged $129 for Technician to come 11hours late and be at my house less than 30 minutes

To diagnose and overcharge!

He suggested replacing 3 major parts of my refrigerator for a small refrigerant leak. $1,900 dollars instead of a 5 or 6 hundred repair.

Wish i could give a zero star. Repair man came out. Looked at fridge. Did nothing. Fridge is still not working out course.

Had many Sears appliances. Will NEVER have another. Warranty today meant $1400 repair. Ridiculous!!! Nothing but issues with this fridge!!

If I could give 0 stars I would!!!

When you try to call this company NO ONE answers. My husband and I hired them to do a job and not only did they charge $422 for 20 mins of work, but the fridge is broken AGAIN and it is the same exact issue.