3000 Town East Mall Reviews

10/11/2023 Excellent and professional services! Honest with customer! Kevin the Tech is AWSOME!

Service Tech was great! Responsive, courteous and professional. The ONLY frustration was with the automated scheduling! I think to have an 11 hour window (7AM - 6PM) of opportunity for a repair is unreasonable - to expect someone to take off work and wait without being able to narrow the time frame. The automated message should also clarify the difference in "Reschedule" verses "Confirm" current appointment - this caused some confusion and delay.

Very professional and friendly

The first technician that came correctly diagnosed the problem and ordered the parts, the second technician came and replaced the parts. Both were very professional and very easy to speak with. On the other hand Sears Service on the phone were a complete failure, my return service was scheduled for 10-10-2023 I received my email confirmation the parts were shipped to my house and then nothing, no phone call no email, no text message, I called at 6pm and the whole phone tree is a joke, no live person to talk to. Next day 10-11-2023 I called many different phone numbers and finally got a live person, who had absolutely no answers I asked to speak to a supervisor and was told none were available and took my number and said they would call me back. 2 hours later no call I went through the phone gymnastics to get a person on the phone same response no information. I asked for my issue to be escalated since my refrigerator was now 1.5 weeks not working, I was assured I would get a call from management, it never happened. The technician came today at 4:30pm and my refrigerator is now working albeit 48 hours past when it was to be fixed and no phone call, email or text from anyone at Sears Service. Very happy with the technicians who diagnosed and fixed the refrigerator 5 stars for them. For the call center and associated supervisors I give a big fat zero!