3000 Town East Mall Reviews

The first technician that came correctly diagnosed the problem and ordered the parts, the second technician came and replaced the parts. Both were very professional and very easy to speak with. On the other hand Sears Service on the phone were a complete failure, my return service was scheduled for 10-10-2023 I received my email confirmation the parts were shipped to my house and then nothing, no phone call no email, no text message, I called at 6pm and the whole phone tree is a joke, no live person to talk to. Next day 10-11-2023 I called many different phone numbers and finally got a live person, who had absolutely no answers I asked to speak to a supervisor and was told none were available and took my number and said they would call me back. 2 hours later no call I went through the phone gymnastics to get a person on the phone same response no information. I asked for my issue to be escalated since my refrigerator was now 1.5 weeks not working, I was assured I would get a call from management, it never happened. The technician came today at 4:30pm and my refrigerator is now working albeit 48 hours past when it was to be fixed and no phone call, email or text from anyone at Sears Service. Very happy with the technicians who diagnosed and fixed the refrigerator 5 stars for them. For the call center and associated supervisors I give a big fat zero!

Kenny was polite and very knowledgeable.

Timothy went above and beyond to help us with our refrigerator.

My repair was done in a timely manner and the repairman seemed quite knowledgeable. The only thing I would do differently would be to give customers a 4 hr window instead of 8. I could have gotten a lot of errands accomplished and still been back at 3 when he actually came, though I was told to reserve 8-5 as my time to be home.

Great service.

Mr. Roberts is always a very professional technician