3000 Town East Mall Reviews

On Sat. 4-23, the repairman came out & said that my washing machine leaked because I was not using a high efficiency detergent. I told him that when I ran the washer without any detergent it leaked. He assured me that there was no leak and he left. I washed a load of clothes using a high efficiency detergent and my washer continued to leak water. My husband took the back off of my washer and found where the leak was. I called for repair once again on Mon. 4-25, and showed the repairman where the leak was and he replaced the part where the leak was. If the repairman had only checked the washer completely, he would have discovered the leak on the initial trip and would not have had to return the second time.

Rrepair man was right on time 8am as stated. He did a good job and repaired my dryer. I feel the cost was high as he had it repaired inside of 40 minutes. A bearing was bad inside a roller in the back of the dryer. Ann inexpensive part and minimal time to replace. My bill was $193.32 , which I feel was excessive .

This is the first time ever to have an appliance repair that was not completed in either one or two days. Coupled with a seemingly unexplainable failure of a VERY expensive dishwasher in less than 2 years - now ~ $400 later it is working again. The technician has great experience but it took several days to schedule him out. I gave a very specific description of the failure AND the specific make/model info (Kenmore) on the machine and he arrived to make a diagnosis with NO PARTS to do a repair. Those had to be ordered - taking another week - then wait several more days to reschedule the technician to return. The technician would get 5 stars for his knowledge and skills but Sears repair process gets 0 to 1 star for a very poor repair process that strings out a one day - maybe two? - into a three week excercise in frustration. Probably WON'T buy another Kenmore NOR will I use Sears repair again!

The repair was done well, but it was REALLY expensive. WAY more than it should have cost.

repair man was after 5:00 getting to my house and told me he was "tired of coming out here to fix my refrigerator". this is the 8th trip to my home to fix a fridge that should be replaced, yet Sears refuses to do so. Even tho their contract calls for a replacement appliance after 4 repairs. Claimed all the repairs were not done in the same calendar year. I bought the extended warranty and was told it would take effect when the factory warranty expired. Sears lied. They started my extended warranty the day I bopught it. Still Sears wont honor their word. Hiding behind subtle words like a bunch of crooked lawyers. Sears has seen the last of me and my money. Pretty sure you will not allow this to be seen by the public.

The repair was professional, polite and knowledgeable about the washing machine. However he was unable to create the unbalanced condition and didn't do any repairs on the top loading machine. This is an ongoing problem with these top loading machines. The machine did it again several times two days later. First time they came they replaced the tub springs and it solved the problem for a couple of months but it started again. Tired of dealing with this product. Technology needs work!

Service employee was awesome and repairs completed. Drawback is double appointments needed for most repairs. First visit to diagnose problem and order part, 2nd to complete repair. Turnaround for repair on dryer 2+ weeks.

Pd a service call to have him come out and look and then a second service fee to come back and put on a new motor. The motor was warranted for life. Then I was told there was a second part needed that would cost $350 (and requiring another trip out.)

so far it seems to be working.