3000 Town East Mall Reviews

repairman put in one part and did not ask about another part left in a hurry and not more than five minnets later ups delivered another part and I had an email stating that there were two parts and not delivered. I called and reported this and I was given another to finish the job that should have been finished all at once

We had signed up for text & email notification of repair status, which was scheduled for a Monday 10am-2m. On Monday, we received a message at 7:45am that the tech was on the way. He never showed up, and when going back to the scheduling site, it said we were now scheduled for the following day 10am-2pm. We called customer service, but they couldn't get any answers from dispatch or explain the change. We needed to provide notes about contact, access & time, but the notes section was limited to just a few characters, and needs to be expanded. Luckily we were available the following day, and the notification system worked correctly that day. The repair tech did a good job on the assigned repair (replaced fan motor) as far as we can tell; however, he signed us up for a whole house maintenance plan that we had previously declined, which we had to take time to cancel.

Andrew was knowledgeable and courteous. I originally bought this Kenmore French Door refrigerator almost 4 years ago simply because I thought I was getting a Kenmore whom I trusted completely and have never had a problem...Kenmore washer lasted 25 years! Dryer 20 years! Refrigerator 20 years...and come to find out, it has a LG compressor which we already had to replace once little over a year ago and now we need to replace again for $2400. So needless to say, we paid the Diagnostic /Service fee only and will go another route with a refrigerator that is NOT a Kenmore.

Don’t like AI agent. If you took the job of areal person with real conversation skills, I won’t give you the job I was gonna give you.

This is a rip off...I can't fault the service tech as he is just doing his job. Pricing is very non transparent. Was told service call would be waived if I accepted an estimate and cost would be parts and labor. The labor IS the service call. After getting an estimate, I was then told he would need to order the parts and they would arrive within a week to my home ...then I would need to reschedule for the tech to come back to do the repair. I gave Sears all the serial numbers and model numbers needed when I scheduled the appointment plus an explanation of what was going on with the appliance so the tech would be prepared with probable parts to fix it right then. I told him that was ridiculous, refused the repair but I still had to pay the service call of $249. Sears Appliance Repair needs to be upfront regarding the time it may take to repair an appliance along with transparent pricing. Very disappointed.

The repairman came out and was given the wrong type of product. So, nothing was repaired due to the Customer Service Representative gave him the wrong product. I had to call the order in again for my dryer. A different repairman came out and had to order the part, belt. I waited for a repairman to come today, Monday, 06/02/2025.