3000 Town East Mall Reviews

Noah is the 3rd technician sent out to repair our icemaker issue. He installed 2nd icemaker and we still don't have ice. The Sears Home Services system is frustrating because you can rarely speak to a representative . When you do it doesn't help because all they give you is lip service and no follow up as promised. Noah was pleasant and on time but did not resolve our issue.

Unfortunately, the repair was not successful. It broke again the next day. When a different technician came back out several days later, he told me the part that was replaced was not the problem and that the main control board was bad. I now have wait 2 weeks, without a washer, while the control board is tested and they determine if they can fix it. Hopefully, it's repairable. Otherwise, I am out almost $500 and still don't have a working washer.

After 2 visits and 170.00 later, the dryer still not fixed! Not sure if the repairman knows what the problem is! He even called his tech support while he was here on the first visit.

Experience was horrible! I've had 2 different technicians out on 3 different days and they could not fix the problem. The biggest issue I have is the fact that the diagram they had on their computer was not the same as the inside of my refrig. I had the same tech there the first two times and he was just as frustrated as me but he was kind about it. The second tech walked in the door with an attitude problem and it didn't get any better after working on the lights in my refrig for 3 hours.....yes I said 3 hours. So total between all three appointments 6-8 hours working on refrig and freezer lights......most of the time with both the refrig and freezer standing wide open. No one has been concerned about the possibility of all the stuff in the freezer melting and refreezing multiple times.

Mike did a great job. On time, diagnosed problem correctly, ordered correct parts, and repaired it.

Tony is nice, but whole service call/protection plan is too expensive for me. No wonder Sears is going under...Good-bye!

Dryer is still doing the same thing it was doing. Not fixed. Rework is scheduled but not as soon as I need it to be.