3000 Town East Mall Reviews

Service was great, the cost was ridiculously high for the short amount of time he was here.

Once again it was working for 2 days and stopped working some time during the night. We were without a refrigerator for a month this time. Had to wait for parts and then for someone to come back out to fix it. We are so tired of moving food from our inside refrigerator to our smaller refrigerator to the garage!!! And always end up losing food. Since we have had trouble with it almost from the beginning, a little over 3 yrs., we would just like to get our money back to buy a different brand. We paid a lot for this Samsung.

A part was ordered . It was suppose to take 3 or 4 business days. I t has been a week and I still have not received the part nor have I heard anything about the part being delayed.

Theirs services is very lousy

Repair man was unable to diagnose problem with washer. He provided a couple of possible solutions, but was not sure of either. He said possible needed parts are not available. He was pleasant enough, but his visit was a waste of my time and money.

The rep came, but did not give me a claim number for my food loss. I have spent hours on the phone, several days trying to get through, to no avail. The last time I sat for an hour and a half on hold and my phone was going dead. Still didn't get through. That kind of hold time is absurd.

This was the 4th time Robert Cassaza was scheduled to repair our broken refrigerator and only the 2nd time he has showed up. The original appointment was for Monday, 09/28. He didn't arrive during the scheduled window, call to say he wouldn't be able to make it or return my phone call. I called him the following day. He said I wasn't on his list of service calls and, in any case, he was injured with a knee problem and wouldn't be working for the next two weeks. He told me I should call the service department and reschedule the appointment. The service department gave me a phone number for overflow appointments. I waited on hold for over an hour on three separate occasions trying to get an appointment. No one ever took my call. We were finally able to rebook an appointment after I contacted Sears through their Face Book page. The scheduling people sent Robert. Initially he called early in the day and said he would be there "sometime today". He arrived inside the appointment window. He diagnosed the problem as a sensor that needed to be reset. He said we should empty the fridge, open the doors and have the power switched off. We did that and the unit seems to be working at the moment. During his visit Robert didn't seem capable of standing without leaning against the cabinets, island or refrigerator. He left smudges on all the surfaces and didn't clean up after himself. Did I mention he talks to himself while he works? I will continue to monitor the issue as I'm hopeful but not convinced it's been resolved. As I mentioned earlier Robert has been to our house before. The ice machine broke and he diagnosed it as a water fill line that had somehow become misdirected. It was actually a cracked water fill line and had to be replaced by another technician. Of course this took two more trips and two more weeks. Overall we are very dissatisfied with the quality of the product and the level of service we are experiencing.

No help no parts

I spent $500 and the problem still isn't fixed... the repairman was nice.