3000 Town East Mall Reviews

Technician Luis came and asked what's wrong with our dryer, I told him that the red light stays on for "check lint" and air flow vent stays on even after opening and cleaning front and the back of the machine. He didn't even lift a finger, I turned on the machine. He stayed for a couple of minutes and told me motor needs to be replaced, gave a qoute which I declined. Got charged for almost $130 for someone who didn't do a thing! What a rip off!

I wasn’t treated fairly because I was racially profiled. tech arrived about 2:00-2:30p which was okay, asked what was happening I advised unit not cooling. He didn’t go into attic I advised that I changed filter 1 week prior. He checked level of Freon says unit levels were off and it was hot, you will have to read his notes, he had me to turn unit off about 30 min and also he watered unit down advised to keep debris free by watering and it cooled off. I suggested for technician to check air drier filter he asked me why I merely said per Google because thermostat was increasing only around 3p-4p to 80 degrees. I guess I offended Technician per his readings it cooled off and he left. Tech sent a survey after I thought my issue was resolved and I gave him a 5 rating it should have been -0 rating After he left the unit worked for about 1hr I called him back he had us reboot it that eve and the next day the temperature was reading 80 for 2 days. I called tech on 7/26 advised him unit wasn’t cooling and rebooting wasn’t the norm he said he would notify of unresolved problem to Choice and they set appointment for 7/28 7a-6p nobody came to service my unit I waited all day. That’s why I feel I’m racially profiled and I phoned Choice this morning and they advised me that technician says order was satisfied on 7/24 technician only said that because I completed survey right after he left. He didn’t have to lie, I hung up with Choice because I was pissed I then text technician and told him he blatantly told bald face lie. New tech arrived today 6:20 I think I he was given a heads up about me. That’s so unprofessional to bad mouth me. New tech went into attic after checking levels he says meter is clogged after I mentioned the drier filter to him that’s when he went into the attic. I asked to speak with supervisor tech phoned a Marco and I told Marco it’s somebody higher up than he, they advised me they would contact Choice and I phoned Choice and they said Sears denied my claim. Tech had said Marco wasn’t helping me they were bothered I called them out about that part. They really didn’t want to do the work or maybe weren’t trained to weld, then they shouldn’t been sent to do a job unskilled. That’s wrong trying to take advantage of the elderly a woman at that. I know this is the season to clean up and scam poor folk.

First thing, they can't give you a 4 hour window. I needed to pick a day that I had absolutely nothing else planned to schedule the repair. That put me almost a week out from when I needed it done. More important, after the repair man was here and after he looked over my dryer, he told me that he needed to look behind the dryer and he cannot pull it out himself (now allowed). I was not able to pull it out myself so we had to reschedule. There went $140 down the drain for nothing. If I had known that, I would have had the dryer pulled out before he got here. Nope. Not happy about that.

(Translated by Google) He just came for the sake of coming; I feel like he didn't want to work. He just accused me of not using him properly. (Original) Nomas vino por venir siento que no quizo trabajar , solo me acuso que es porque no le doy buen uso,

Tech lied never came to dothe repair when he said he did this happen twice

Technician came last Monday, He said my air would start cooling in an hour, it never got cool .Today is a new week they are suppose to come today but my appointment has been changed from 8 to 2:30 .if I could rate them a 0 I certainly would.

The technician Bradley never showed up to the appointment and I received a confirmation email about the appointment being completed with a signature that was not mines. I took off from work and waited here all day for the second time.

We had a good experience with an appliance repair, so good we signed on for a $60 per month protection plan. We’ve had an issue and I’ve now taken two days off work waiting through a ridiculous 7am-6pm response window just to hear cancellation at 4pm both times. I’m open to speaking with someone local to fix this because AI bots have not been helpful.

I don’t know what they did never received any feedback