3000 Town East Mall Reviews

The only star deserved here is the fact that they finally showed up for the appointment after multiple delays. This is probably the fifth contractor that Choice Warranty has sent to work on our mini-split AC. I was very explicit in my explaining that it was a mini-split, and their documentation showed the same. But just like all the other contractors that Choice Warranty sent out, using my valuable time, money, and lost wages, Sears was yet another goose chase to tell me that they didn't work on mini-splits. Computer-generated responses to claims does not seem to be working well in my opinion.

WORST EXPERIENCE EVER!!! DO NOT BOOK WITH THIS COMPANY! They charge mandatory $140 just for coming out to give a “diagnostic” which would be fine except the quote was outrageously expensive! They quoted $1000 for a $100 job. Total robbery!

The tech was not friendly. He did not provide assurance or confidence in the solution required. Everyone has bad days, and that’s ok- but this is Sears… the customer service is one of the only things keeping this brand alive. And this tech did not do that. I would have let it go, but he left my laundry room a mess, lint everywhere, parts laid out, boxes left behind. $450 and I’m left with a slightly working machine and another mess to clean up. One star.

Service was HORRIBLE, Technician showed up and diagnosed the wrong problem and charged us $790 and never returned. Another technician showed up and stated we were due a refund. We are still waiting.

I feel like the tech could have did more then check my GFCI, This is the 4 time in 8 yrs we have had the same problem, and the mother board, Solenoid valve have been replace. Today I’m told there’s no history on my machines. Bought them 8 yrs ago, Sears have done all the maintenance and repairs on the washer and dryer. I’m told today to have the ground fault inside my breaker panel remove and that will keep it from shutting down when the machine running in drain mode.

Bad service, He has no technical knowledge, he came to my house and did not check or repair my refrigerator.

WARNING-SCAM NOTICE- I simply called in to get a quote for someone to come and fix my microwave. I never requested an appointment of any kind. When I hung up, An appointment popped up on my personal calendar on my phone. I had been scheduled for a $250 appointment on a Saturday that would have $150 charge attached to it for being outside of a weekday. how did they get access to my personal calendar? All I gave them was my cell phone number and my email address. I did not ask for an appointment! If I had not have noticed this appointment and called the person to cancel. They would’ve just showed up at my door and I would have been charged massive amounts of money. I must be honest in the past I had the Sears home warranty for my first time repair with them. I got a 50% discount, after that I couldn’t get anyone to come and fix any other appliances. It was constant runaround and I never got my moneys worth for the monthly fee. Where did the old-school Sears go? Honesty and professionalism? Sears has become a scam artist! That’s so sad. !!

Refrigerator misdiagnosed and or faulty circuit board arrived. And after $737 later, it’s still broken.