2401 S Stemmons Fwy Ste 5000 Reviews

Not great service. I have a Sears home warranty service that is serviced by Cinch. The young man that came instantly complained that it would have been nice if the shrub next to the AC unit had been trimmed. I explained that I had already had someone look at the unit, he wanted to know what was found and I told him they said the unit needed to be replaced. He took a look and agreed that the outside AC unit needed to be replaced, going on to say that even if the heating unit in the attic was working it would not be compatible with the new unit. He then asked me if I would be willing to pay for a new attic unit which I replied ABSOLUTELY NOT that is why I pay to have a home warranty service. He finally went in the attic and said that, that unit had no issues. After he realized he wasn’t going to get more money, he instantly farmed me off to another company. The gentleman from the other company came the next day and concurred that the outside unit was shot and found the coils in the attic unit were leaking and said both units needed to be replaced. Everything is 18 years old so it should not be a surprise that things are breaking down. He said he had to file paperwork to send back to Cinch, 🤔 did I mention that is who the first guy worked for! My concern is why send it to someone else if you are going to have to be the company to take care of the problem? I am still waiting. Before this experience I would have recommended Sears warranty to friends and family but probably not now. It has been a week with no working air conditioning. No hesitation to take my deductible though!

Nice guy but to be honest with you had no interest in fixing the problem. Adjusted temp like the others did, and adjusted water flow. Told me to wait a few days to see if that worked. I know I will have to call again to have someone come out to try to figure out why my ice maker isn’t making ice.

Washer still not working. This is the 5 th part and 6 th service person and machine still not working

I had an appointment for them to come out Saturday after they came out the Monday before and they never showed 😒

Service person left and did not provide any receipt or instructions on what to do if problems occur.

I’m having a terrible experience with Sears Home Services. I have a 2.5-year-old Whirlpool microwave/oven wall combo. The microwave started making noise and showing a flashing light near the bottom waveguide. I scheduled a diagnosis appointment that cost $250. One technician came, briefly looked at it, and—without performing any real tests or detailed diagnosis—immediately concluded that the magnetron needed to be replaced. He said it was a two-person job and estimated about $150 for the part and $100 for the second technician, which I initially accepted. Since then, Sears has scheduled four repair visits. Every single time, only one technician showed up, despite repeatedly stating it was a two-person job. On the latest visit, it was the same technician who did the original “diagnosis,” and he actually asked us to describe the problem again. Shouldn’t there be notes from the first visit—especially when they charged $250 for a diagnostic visit? The same technician who insisted it was a two-person job then tried to proceed alone, getting his tools ready. I told him I was not comfortable with that, both for his safety and to avoid any damage to the cabinet or floors. He admitted that our case was already flagged in their system as multiple failed repair attempts and said he “couldn’t afford” another failure. When I reiterated that I only wanted the work done with the proper two-person team, he became frustrated and offered to refund the magnetron part cost and the helper fee instead. He also admitted he wasn’t sure replacing the magnetron would even fix the issue—and if they installed it and it didn’t work, I would not get any refund including the $150 part because it would be considered “used.” This raises serious questions: • Why are you replacing a major part without any proper testing or diagnosis to confirm it’s defective or that it’s the only issue? • Why charge $250 for a “diagnostic” visit when no meaningful diagnosis is actually performed? • Why repeatedly schedule a two-person job and send only one technician every time? Overall, I feel misled, overcharged, and left with an unresolved problem. I would strongly reconsider using Sears Home Services for any future repairs.

I have the Sears whole-house warranty. When the control panel for the oven on my kitchen range went out, they could find no replacement part. The only option they offered was to remove the panel (which also controls the cooktop burners) and send it off the manufacturer for repair, leaving me with no way to cook a meal. They are so far refusing to replace the range. This is the response I get after paying big bucks for the warranty.

The problem was not fixed but still charged the fee.

You came out to fix my washer today and it’s not fixed. I cannot get a hold of anyone to request a follow up.

Furnace does not work and after two trips, the furnace is still not working. There is no direct line to talk to a real person only AI. The only reason Sears did the work is because my Home Warranty chose your company. This the worst service I have received from an appliance company.