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2401 S Stemmons Fwy Ste 5000 Reviews
Read reviews from customers who used our services at 2401 S Stemmons Fwy Ste 5000
Total reviews
322
Average Rating
4.4/5
Chris was fast, efficient and affective. After three prior visits by other technicians, Problem resolved. Always send people of Chris’s calibar.
Wine P,
Customer service response - Thank you for the 4-star review! We're glad to hear that Chris was able to resolve the issue efficiently, and we appreciate your feedback on his excellent service.
Sears Home Services on 1733039149132
Good work but bad attitude please correct the name Linh Su to Dong Su at this address 2616 Merlin Dr 75056
Dong S,
Customer service response - Thank you for your feedback and for bringing the name correction to our attention. We apologize for any inconvenience caused and we will make sure to update the name accompanying the address. Your input is greatly appreciated.
Sears Home Services on 1706289385636
Meenakshi (,
Customer service response - Thank you for awarding us a solid 4-star rating, Meena! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1705903563875
Mark K,
I was told it was $99 per Appliance and yet I was charged $139 so why did it cost an extra $40? But the technician was awesome!
Cathy F,
Customer service response - We're glad to hear the technician was awesome, Cathy. We apologize for the discrepancy in pricing and recommend contacting us directly so we can clarify and assist you further.
Sears Home Services on 1742868409455
If Alberto was our first technician and not our 3 rd. We would not have sunk $570.00 into our refrigerator. Alberto is super knowledgeable and a very nice person to deal with. If some how you can request him, do it. FYI He only works on refrigerators. Landed up going to buy a new refrigerator. Got 8 years out of our Kitchen Aid. Apparently, that’s all you can get from a refrigerator these days. 👿
Mark J,
Customer service response - We apologize for the inconvenience, Mark. We're glad to hear Alberto provided excellent service, and we appreciate your feedback to help us improve our technician assignments.
Sears Home Services on 1730688683573
He seems to be moody. He didn’t greet but he did finish the job. He started being negative on me. I felt like he was talking down to me. He seem to be racist or just moody and negative.
Marsha D,
Customer service response - We apologize for the experience you had, Marsha. This is not the level of service we strive to provide. Please contact us directly so we can address your concerns further. Thank you for bringing this to our attention.
Sears Home Services on 1729047754874
David,
Customer service response - Thanks for the rating, David! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1724899940596
The overall time they took to fix this small issue was bad. The first technician was inexperienced ans he broke the sensor board and we lived without Fridge for 10 days. after that everytime a part is ordered. there was a turnaround time of 7 days..
Suresh R,
Customer service response - We sincerely apologize for the inconvenience and extended repair time due to the initial mishap and the delays in parts delivery. Your feedback is important to us, and we are committed to improving our services.
Sears Home Services on 1721961946820
The technical Don’t fixed nothing
Alexa,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1777596604447
