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2401 S Stemmons Fwy Ste 5000 Reviews
Read reviews from customers who used our services at 2401 S Stemmons Fwy Ste 5000
Total reviews
322
Average Rating
4.4/5
Mark K,
I was told it was $99 per Appliance and yet I was charged $139 so why did it cost an extra $40? But the technician was awesome!
Cathy F,
Customer service response - We're glad to hear the technician was awesome, Cathy. We apologize for the discrepancy in pricing and recommend contacting us directly so we can clarify and assist you further.
Sears Home Services on 1742868409455
If Alberto was our first technician and not our 3 rd. We would not have sunk $570.00 into our refrigerator. Alberto is super knowledgeable and a very nice person to deal with. If some how you can request him, do it. FYI He only works on refrigerators. Landed up going to buy a new refrigerator. Got 8 years out of our Kitchen Aid. Apparently, that’s all you can get from a refrigerator these days. 👿
Mark J,
Customer service response - We apologize for the inconvenience, Mark. We're glad to hear Alberto provided excellent service, and we appreciate your feedback to help us improve our technician assignments.
Sears Home Services on 1730688683573
He seems to be moody. He didn’t greet but he did finish the job. He started being negative on me. I felt like he was talking down to me. He seem to be racist or just moody and negative.
Marsha D,
Customer service response - We apologize for the experience you had, Marsha. This is not the level of service we strive to provide. Please contact us directly so we can address your concerns further. Thank you for bringing this to our attention.
Sears Home Services on 1729047754874
David,
Customer service response - Thanks for the rating, David! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1724899940596
The overall time they took to fix this small issue was bad. The first technician was inexperienced ans he broke the sensor board and we lived without Fridge for 10 days. after that everytime a part is ordered. there was a turnaround time of 7 days..
Suresh R,
Customer service response - We sincerely apologize for the inconvenience and extended repair time due to the initial mishap and the delays in parts delivery. Your feedback is important to us, and we are committed to improving our services.
Sears Home Services on 1721961946820
The technical Don’t fixed nothing
Alexa,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1777596604447
It took 4 scheduled appts. And 3 parts orders. First was wrong part that took 3 weeks to get. 2nd part was already broken in box and finally 3rd arrived. Had 3 different techs to finally get it right. But labor cost are extremely high for a 10 minute parts replace
Steve F,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1760488317203
Technician made a call prior to visiting the home to confirm the service appointment. However, it would be better if Sears can locate the technicians that’s close to the house (zipcode radius) since he seemed to be unhappy that we were an hour and half away from where he was. This should be addressed by Sears since zipcode was asked prior to the service appointment. Repair was done with the tools we had at home. He did mention that the parts we need were unavailable since our treadmill was old. Charged $216 for labor and parts + tax. (Not sure what part was being charged since he used what we had at home)
Sujin J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1737000370223
Just eeehh
Tom T,
Customer service response - We apologize for the trouble you've faced, Tom. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724566368055
