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2401 S Stemmons Fwy Ste 5000 Reviews
Read reviews from customers who used our services at 2401 S Stemmons Fwy Ste 5000
Total reviews
322
Average Rating
4.4/5
The problem was not fixed but still charged the fee.
Alex R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1773623769413
You came out to fix my washer today and it’s not fixed. I cannot get a hold of anyone to request a follow up.
Brian V,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1769047128971
Furnace does not work and after two trips, the furnace is still not working. There is no direct line to talk to a real person only AI. The only reason Sears did the work is because my Home Warranty chose your company. This the worst service I have received from an appliance company.
Gary M,
Customer service response - We apologize for the trouble you've faced, Gary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765330649467
I’ve paid $1,417.75 to Sears Protection Plan over the past year, and my refrigerator is still broken. Since December 2024, food has spoiled due to condensation, and the freezer turns everything into rock ice. Multiple technicians were scheduled -many didn’t show up, some falsely claimed I wasn’t home, and one told me to “live with it” because Sears wouldn’t replace the unit. I spent over 1.5 hours on the phone, transferred between warranty, loyalty, and offshore scheduling departments, only to be disconnected multiple times. No resolution, no accountability, just monthly charges for a service that failed me. If Sears can’t fix a basic refrigerator, I won’t trust them with anything else. This isn’t protection - it’s exploitation. I’m demanding a full refund.
Padma S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1759716741686
Terrible experience from start to finish. I was out money but did not get my issue resolved. Even the tech clearly hated working for Sears. That'll be my last experience with them for sure. I won't use another service company in the future if I can't get human on the phone.
Patrick Y,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1758070508603
Never showed up or called but noted in system that they came.. Called Sears complained and scheduled another appointment and same thing happened again no one showed up again so FRUSTRATED!!!!
Maureen O,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1757654815451
This was a very disappointing experience. Three different repairman, each making different promises, none kept, overcharging and then no plan for refund for a wrong part that was ordered, over two weeks to finally get my oven repaired. Bad service and not satisfactory communication to make things right after so many misses.
Gregory H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1754879309664
Terrible and unprofessional. Made matters worse!
Dele A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753747441829
One of the worst service providers ever seen. doesn’t provide any eta. No way to contact them back. Just sit at home waiting for them and in evening they will just reschedule to some other day. Rinse and repeat
Sachin S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753660719374
I think the guy who showed up was salesman not a repairman. No diagnostic to say what was wrong or recommendation to fix a fridge that isn’t cooling. But he did want me to buy a service program. Go figure.
Ray W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1752456332484
