2401 S Stemmons Fwy Ste 5000 Reviews

This was a very disappointing experience. Three different repairman, each making different promises, none kept, overcharging and then no plan for refund for a wrong part that was ordered, over two weeks to finally get my oven repaired. Bad service and not satisfactory communication to make things right after so many misses.

Terrible and unprofessional. Made matters worse!

One of the worst service providers ever seen. doesn’t provide any eta. No way to contact them back. Just sit at home waiting for them and in evening they will just reschedule to some other day. Rinse and repeat

I think the guy who showed up was salesman not a repairman. No diagnostic to say what was wrong or recommendation to fix a fridge that isn’t cooling. But he did want me to buy a service program. Go figure.

I had ordered a repair technician for an AM Call to come out. Now I have a disability. There's no nice way to say this. I was covered in human excrement when I woke up. This is a thing that happens with my disability. I had to clean that up. Of course this is when the technician arrived was in the middle of this. I was not able to get cleaned up in time and called the technician back. This technicians name was Noah and they left a rather curt voicemail with me about not answering. Now this I can totally understand. It's an AM call and I did not hold up my part of the bargain. This was unacceptable on my part and I left a deeply apologetic text and voicemail back with the tech and I scheduled another appoint for the afternoon. That appointment is now cancelled as well with no reason given. I believe that Noah upon seeing the same address for the afternoon cancelled the call out of spite. This is unacceptable and of course I now wished to speak with someone about this issue. Well it turns out that Sears Appliance Repair now doesn't employ any humans to speak with! Just an AI Agent. There is no email, no phone number, no way to get in contact with a human. I want to let everyone know that this is how Sears Appliance Repair treats their customers with disabilities. That they employ vindictive and unprofessional employees and that there is no way to get in touch with a human about these issues.

Extremely disappointed with the poor service again. This is the 3 rd time I have called them over the years because I have GE appliances . Every time I called them they didn’t fix anything. It seems like the technician just don’t want to work or don’t know how to fix anything. They will always bring issues with the warranty coverage & blame their boss etc. Then when calling the customer service,they will transfer you to different place again and again. I told them that I am willing to pay the full price if not covered under warranty. They said I can no longer do that and I have to make another service call again and pay the service fee again. What a service? The technician ask me to call the customer service & ask me to decline the repair work and the customer service tells me they can’t help me & I have to make another service call..

Scott claimed to have serviced our unit and ordered parts but has never come to service our unit. We have taken off work four times all for this person to have said he came but nothing has been resolved at all. We have tried to escalate the issue with Sears but no one has called us back or tried to resolve the issue since. We just keep getting charged the deductible fee but no one comes to fix anything. We have had no AC for a month now.

This technician has been out to fix our dishwasher several times. Each time he reminds that is is a 27 year specialized technician and talks down to. He always blames us first, regardless of what the problem is or is not. He likes to say it’s ’customer abuse’. He is rude and argumentative and treats you like a child.

This was and is scheduled for Tomorrow on June 18. Not sure why he texted to show up today, I had Garage Door open as that is where the appliance is but he claimed to have nocked the door and no answer.