2401 S Stemmons Fwy Ste 5000 Reviews

Tech was great. Sears Appliance Repair is HORRIBLE. DO NOT RECOMMEND THIS COMPANY. If you think you will speak with a live human being very easily, think again. They do everything possible to bury any way to speak to someone local. And they are successful. You might be able to speak with a call center representative in India but they are as helpful (read that as USELESS) as you would expect them to be. My first visit they closed my ticket as complete. WRONG. My second visit they had to order parts and scheduled my return visit two weeks out. They never asked me if the parts had arrived but were thoughtful enough to reschedule me via text with no way to contact them TWICE. That visit was also rescheduled because they said the part had not arrived. It had been at my house for over a week. They did not update my file stating I had the part even though I spoke with at least three people and communicated that information quite forcibly. Even though this was a warranty issue with a current phone number, they had my file under a landline that has not been ours for over thirty years. I kept trying to access my account with my cell number, which I have had for over twenty years, and I was getting “no information available. That phone number is not registered” and the system would hang up on me. I WOULD NEVER RECOMMEND THIS COMPANY. I wish the techs the best of luck but the executives and the call center employees can all jump in a lake and pound sand. ABSOLUTELY HORRIBLE customer service. Terrible business. I hope their refrigerator goes out and it takes them three weeks to get a simple repair done just like it did me. And also, don’t buy an LG refrigerator. In 7 years it has had major issues twice. I still have my childhood whirlpool refrigerator in my garage and it is still chugging away with no service issues. This is the one attached to the incorrect land line phone number. UPDATED BY ME AFTER THEY RESPONDED: I would be happy to contact you to discuss. However, the phone number provided is the same one that NEVER let me speak with a real person and actually hung up on me. So why don't you reach out to me? I am in your system or give me a REAL phone number to speak with a living, breathing person.

Terrible! They came and left and it still doesn’t work. Took over 1 month to repair refrigerator. Worst experience ever

Steve, the technician, is the only person that I can say anything good about during this ordeal. One and one half months, by itself, is bad enough, but the difficulty I had in getting to talk to a real person was unreal. Even then, they knew nothing about what was going on. This is the worst experience I've had in years. I WILL NOT BE RENEWING MY PROTECTION AGREEMENT. Meanwhile, I had to do my laundry at a laundromat, not good.

Prepaid $1,290 for repair, parts and labor. Appliance not fixed. Same problem the next day.

EDIT:I suspect Sears is using AI bots, as they gave me the same number that wouldn't let me reschedule in response to my complaint that the number wouldn't allow me to reschedule. Horrendous Incompetence! They charged me for work that didn't fix anything. The next day, I scheduled them to come back and fix it. At the last minute the repairman called to cancel and refused to reschedule. In my prior review, Sears gave me a number to call but that is an automated line with no chance to speak with a person. Because the repairman who canceled didn't clear out the appointment the system won't let me reschedule. There is no person to speak with so I have to find another company and get my money back from Sears.

Will NEVER use again! You can’t reach the company directly. Only a call center that cannot answer questions, but rather schedule appointments only. 3 different technicians with 3 different parts orders on 3 different service appointments. One appointment was a “ no show” with a text 3 hours after our appointment window. Remember, you can’t reach the company by phone, text or email to inquire on where your technician is! The repair was simply a cracked water hose, but no one could seem to order the correct size coupling. The 3rd technician said the hose we ordered wasn’t needed, but then a small piece was needed. Our parts were $30 and labor for an actual 1 hour of repair was over $400!

On their third attempt at fixing the refrigerator they succeeded in accomplishing nothing other than turning off my water and forgetting to turn it back on. Rather than tell me that you are sorry to hear about my experience, tell me how to get my money back so I can pay someone to actually fix it.

The repairman replaced a part on the freezer and charged $650.26 but didn’t stay around to notice it still wasn’t cooling. I’ve scheduled him to come back and fix what should have been fixed today.

Where is the -0 stars …. Most frustrating experience ever, I had my bottom freezer stopped working and trying to fix it for last 16 weeks, After 8 technicians appointments and diagnostic, many part changes everything has stopped working and they gave me next appointment after 7 days out. This is hell in 100 degrees peak Texas summer and we are with 4-7 year old kids without any cold water or fridge now. Looking forward for more suffering sears. Thank you so much.

The AC is not fixed. It is not cooling. The temp keeps going up on the thermostat