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2401 S Stemmons Fwy Ste 5000 Reviews
Read reviews from customers who used our services at 2401 S Stemmons Fwy Ste 5000
Total reviews
322
Average Rating
4.4/5
He seems to be moody. He didn’t greet but he did finish the job. He started being negative on me. I felt like he was talking down to me. He seem to be racist or just moody and negative.
Marsha D,
Customer service response - We apologize for the experience you had, Marsha. This is not the level of service we strive to provide. Please contact us directly so we can address your concerns further. Thank you for bringing this to our attention.
Sears Home Services on 1729047754874
David,
Customer service response - Thanks for the rating, David! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1724899940596
The overall time they took to fix this small issue was bad. The first technician was inexperienced ans he broke the sensor board and we lived without Fridge for 10 days. after that everytime a part is ordered. there was a turnaround time of 7 days..
Suresh R,
Customer service response - We sincerely apologize for the inconvenience and extended repair time due to the initial mishap and the delays in parts delivery. Your feedback is important to us, and we are committed to improving our services.
Sears Home Services on 1721961946820
The technical Don’t fixed nothing
Alexa,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1777596604447
It took 4 scheduled appts. And 3 parts orders. First was wrong part that took 3 weeks to get. 2nd part was already broken in box and finally 3rd arrived. Had 3 different techs to finally get it right. But labor cost are extremely high for a 10 minute parts replace
Steve F,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1760488317203
Technician made a call prior to visiting the home to confirm the service appointment. However, it would be better if Sears can locate the technicians that’s close to the house (zipcode radius) since he seemed to be unhappy that we were an hour and half away from where he was. This should be addressed by Sears since zipcode was asked prior to the service appointment. Repair was done with the tools we had at home. He did mention that the parts we need were unavailable since our treadmill was old. Charged $216 for labor and parts + tax. (Not sure what part was being charged since he used what we had at home)
Sujin J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1737000370223
Just eeehh
Tom T,
Customer service response - We apologize for the trouble you've faced, Tom. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724566368055
Not great service. I have a Sears home warranty service that is serviced by Cinch. The young man that came instantly complained that it would have been nice if the shrub next to the AC unit had been trimmed. I explained that I had already had someone look at the unit, he wanted to know what was found and I told him they said the unit needed to be replaced. He took a look and agreed that the outside AC unit needed to be replaced, going on to say that even if the heating unit in the attic was working it would not be compatible with the new unit. He then asked me if I would be willing to pay for a new attic unit which I replied ABSOLUTELY NOT that is why I pay to have a home warranty service. He finally went in the attic and said that, that unit had no issues. After he realized he wasn’t going to get more money, he instantly farmed me off to another company. The gentleman from the other company came the next day and concurred that the outside unit was shot and found the coils in the attic unit were leaking and said both units needed to be replaced. Everything is 18 years old so it should not be a surprise that things are breaking down. He said he had to file paperwork to send back to Cinch, 🤔 did I mention that is who the first guy worked for! My concern is why send it to someone else if you are going to have to be the company to take care of the problem? I am still waiting. Before this experience I would have recommended Sears warranty to friends and family but probably not now. It has been a week with no working air conditioning. No hesitation to take my deductible though!
Sheila H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717411245799
Nice guy but to be honest with you had no interest in fixing the problem. Adjusted temp like the others did, and adjusted water flow. Told me to wait a few days to see if that worked. I know I will have to call again to have someone come out to try to figure out why my ice maker isn’t making ice.
Chris C,
Customer service response - Thank you for taking the time to bring this to our attention, Chris. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705912391102
Washer still not working. This is the 5 th part and 6 th service person and machine still not working
Carmita G,
Customer service response - Thank you for taking the time to bring this to our attention, Carmita. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706246776318
