2401 S Stemmons Fwy Ste 5000 Reviews

I had an appointment for them to come out Saturday after they came out the Monday before and they never showed 😒

Service person left and did not provide any receipt or instructions on what to do if problems occur.

I’m having a terrible experience with Sears Home Services. I have a 2.5-year-old Whirlpool microwave/oven wall combo. The microwave started making noise and showing a flashing light near the bottom waveguide. I scheduled a diagnosis appointment that cost $250. One technician came, briefly looked at it, and—without performing any real tests or detailed diagnosis—immediately concluded that the magnetron needed to be replaced. He said it was a two-person job and estimated about $150 for the part and $100 for the second technician, which I initially accepted. Since then, Sears has scheduled four repair visits. Every single time, only one technician showed up, despite repeatedly stating it was a two-person job. On the latest visit, it was the same technician who did the original “diagnosis,” and he actually asked us to describe the problem again. Shouldn’t there be notes from the first visit—especially when they charged $250 for a diagnostic visit? The same technician who insisted it was a two-person job then tried to proceed alone, getting his tools ready. I told him I was not comfortable with that, both for his safety and to avoid any damage to the cabinet or floors. He admitted that our case was already flagged in their system as multiple failed repair attempts and said he “couldn’t afford” another failure. When I reiterated that I only wanted the work done with the proper two-person team, he became frustrated and offered to refund the magnetron part cost and the helper fee instead. He also admitted he wasn’t sure replacing the magnetron would even fix the issue—and if they installed it and it didn’t work, I would not get any refund including the $150 part because it would be considered “used.” This raises serious questions: • Why are you replacing a major part without any proper testing or diagnosis to confirm it’s defective or that it’s the only issue? • Why charge $250 for a “diagnostic” visit when no meaningful diagnosis is actually performed? • Why repeatedly schedule a two-person job and send only one technician every time? Overall, I feel misled, overcharged, and left with an unresolved problem. I would strongly reconsider using Sears Home Services for any future repairs.

I have the Sears whole-house warranty. When the control panel for the oven on my kitchen range went out, they could find no replacement part. The only option they offered was to remove the panel (which also controls the cooktop burners) and send it off the manufacturer for repair, leaving me with no way to cook a meal. They are so far refusing to replace the range. This is the response I get after paying big bucks for the warranty.

The problem was not fixed but still charged the fee.

You came out to fix my washer today and it’s not fixed. I cannot get a hold of anyone to request a follow up.

Furnace does not work and after two trips, the furnace is still not working. There is no direct line to talk to a real person only AI. The only reason Sears did the work is because my Home Warranty chose your company. This the worst service I have received from an appliance company.

I’ve paid $1,417.75 to Sears Protection Plan over the past year, and my refrigerator is still broken. Since December 2024, food has spoiled due to condensation, and the freezer turns everything into rock ice. Multiple technicians were scheduled -many didn’t show up, some falsely claimed I wasn’t home, and one told me to “live with it” because Sears wouldn’t replace the unit. I spent over 1.5 hours on the phone, transferred between warranty, loyalty, and offshore scheduling departments, only to be disconnected multiple times. No resolution, no accountability, just monthly charges for a service that failed me. If Sears can’t fix a basic refrigerator, I won’t trust them with anything else. This isn’t protection - it’s exploitation. I’m demanding a full refund.

Terrible experience from start to finish. I was out money but did not get my issue resolved. Even the tech clearly hated working for Sears. That'll be my last experience with them for sure. I won't use another service company in the future if I can't get human on the phone.

Never showed up or called but noted in system that they came.. Called Sears complained and scheduled another appointment and same thing happened again no one showed up again so FRUSTRATED!!!!