2401 S Stemmons Fwy Ste 5000 Reviews

We had a horrible experience. Scheduled a tech to come out and fix what I thought would be a simple repair on a washing machine. We have a simple machine that should have been an easy fix, but was not. When scheduling the appointment, we agreed to pay a $130 diagnostic fee if we didn't do the repair. The tech came and, within minutes, told us the washer was fixed and charged $325. I wasn't home at the time. The tech didn't explain to my wife what was wrong and didn't give her the option not to do the repair. He took advantage of my wife and made her pay the full amount. We would not have done it had we known the cost. He was at our home for a total of 17 minutes and the washer still didn't work after he left. I've spent 5 or 6 days on the phone trying to get a refund, but have been met with many obstacles. Not a single person I talk to is able to help, nor do any of them want to talk to me. Most of them just transfer me around or transfer me to their AI phone assistant, which is the worst. We will be disputing with the credit card. Do not use Sears for your repair. Update to owner response: I'm done working with Sears and have no plans to seek additional help. I've already spent hours on the phone over numerous days trying to resolve this issue. Just submitted a dispute with the credit card company. You can find me in your system and contact me directly if you really wish to resolve this issue, as it should have been the first time I called to explain the situation and request a refund.

They did not know what is causing the problem. They played the guessing game and replaced four parts and did not fix the problem. Now they said that it was my fault and that the insurance will not cover the repair. These are the parts that they replaced and did not solve the problem.

Tech incorrectly diagnosed and closed out the ticket. When we pointed out that things were still not working correctly, tech tried to call And have them reopen a ticket. He was told they could not do that and we would have to call and schedule a separate service appointment. Pretty ridiculous considering it was not fixed.

Tech was great. Sears Appliance Repair is HORRIBLE. DO NOT RECOMMEND THIS COMPANY. If you think you will speak with a live human being very easily, think again. They do everything possible to bury any way to speak to someone local. And they are successful. You might be able to speak with a call center representative in India but they are as helpful (read that as USELESS) as you would expect them to be. My first visit they closed my ticket as complete. WRONG. My second visit they had to order parts and scheduled my return visit two weeks out. They never asked me if the parts had arrived but were thoughtful enough to reschedule me via text with no way to contact them TWICE. That visit was also rescheduled because they said the part had not arrived. It had been at my house for over a week. They did not update my file stating I had the part even though I spoke with at least three people and communicated that information quite forcibly. Even though this was a warranty issue with a current phone number, they had my file under a landline that has not been ours for over thirty years. I kept trying to access my account with my cell number, which I have had for over twenty years, and I was getting “no information available. That phone number is not registered” and the system would hang up on me. I WOULD NEVER RECOMMEND THIS COMPANY. I wish the techs the best of luck but the executives and the call center employees can all jump in a lake and pound sand. ABSOLUTELY HORRIBLE customer service. Terrible business. I hope their refrigerator goes out and it takes them three weeks to get a simple repair done just like it did me. And also, don’t buy an LG refrigerator. In 7 years it has had major issues twice. I still have my childhood whirlpool refrigerator in my garage and it is still chugging away with no service issues. This is the one attached to the incorrect land line phone number. UPDATED BY ME AFTER THEY RESPONDED: I would be happy to contact you to discuss. However, the phone number provided is the same one that NEVER let me speak with a real person and actually hung up on me. So why don't you reach out to me? I am in your system or give me a REAL phone number to speak with a living, breathing person.

Terrible! They came and left and it still doesn’t work. Took over 1 month to repair refrigerator. Worst experience ever

Steve, the technician, is the only person that I can say anything good about during this ordeal. One and one half months, by itself, is bad enough, but the difficulty I had in getting to talk to a real person was unreal. Even then, they knew nothing about what was going on. This is the worst experience I've had in years. I WILL NOT BE RENEWING MY PROTECTION AGREEMENT. Meanwhile, I had to do my laundry at a laundromat, not good.

Prepaid $1,290 for repair, parts and labor. Appliance not fixed. Same problem the next day.

EDIT:I suspect Sears is using AI bots, as they gave me the same number that wouldn't let me reschedule in response to my complaint that the number wouldn't allow me to reschedule. Horrendous Incompetence! They charged me for work that didn't fix anything. The next day, I scheduled them to come back and fix it. At the last minute the repairman called to cancel and refused to reschedule. In my prior review, Sears gave me a number to call but that is an automated line with no chance to speak with a person. Because the repairman who canceled didn't clear out the appointment the system won't let me reschedule. There is no person to speak with so I have to find another company and get my money back from Sears.