Appointment Lookup
802-552-4364
2401 S Stemmons Fwy Ste 5000 Reviews
Read reviews from customers who used our services at 2401 S Stemmons Fwy Ste 5000
Total reviews
322
Average Rating
4.4/5
Will NEVER use again! You can’t reach the company directly. Only a call center that cannot answer questions, but rather schedule appointments only. 3 different technicians with 3 different parts orders on 3 different service appointments. One appointment was a “ no show” with a text 3 hours after our appointment window. Remember, you can’t reach the company by phone, text or email to inquire on where your technician is! The repair was simply a cracked water hose, but no one could seem to order the correct size coupling. The 3rd technician said the hose we ordered wasn’t needed, but then a small piece was needed. Our parts were $30 and labor for an actual 1 hour of repair was over $400!
Janet P,
Customer service response - We apologize for the trouble you've faced, Janet. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724900556055
On their third attempt at fixing the refrigerator they succeeded in accomplishing nothing other than turning off my water and forgetting to turn it back on. Rather than tell me that you are sorry to hear about my experience, tell me how to get my money back so I can pay someone to actually fix it.
Roy P,
Customer service response - We apologize for the trouble you've faced, Roy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724811065686
The repairman replaced a part on the freezer and charged $650.26 but didn’t stay around to notice it still wasn’t cooling. I’ve scheduled him to come back and fix what should have been fixed today.
Raul M,
Customer service response - We apologize for the trouble you've faced, Roy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724726990177
Where is the -0 stars …. Most frustrating experience ever, I had my bottom freezer stopped working and trying to fix it for last 16 weeks, After 8 technicians appointments and diagnostic, many part changes everything has stopped working and they gave me next appointment after 7 days out. This is hell in 100 degrees peak Texas summer and we are with 4-7 year old kids without any cold water or fridge now. Looking forward for more suffering sears. Thank you so much.
Taa R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149807995
The AC is not fixed. It is not cooling. The temp keeps going up on the thermostat
Nimish K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719283257054
I am beyond disappointed. Even though I bought an extended warranty, Assurant will not replace the lemon refrigerator I got. It makes a HORRIBLE noise but because it cools properly, they will not replace it. We cannot stand to listen to it so we are going to get rid of it and it is going to be a complete loss. A $3000 refrigerator (with a good for nothing warranty) in the trash. GE and Assurant - you should be ashamed of yourself.
Jana R,
Customer service response - Thank you for taking the time to bring this to our attention, Jana. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1710903592490
Sudhansu S,
Customer service response - We are truly sorry to hear about your experience. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please contact us directly at Facebook.com/SearshomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right in the future.
Sears Home Services on 1709483130380
Took weeks for 3 different technicians and no correct diagnosis. Wasted time and money.
Janice H,
Customer service response - Thank you, Janice, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1705913275273
Just to he came to state the problem which i myself told sears and charged 65 dollers and reported insurer it as washing machine handling problem of door gasket and insuring company and sears seems a good frinds. Choicehomewarrenty company seems running scheme to just exploit customers. Read its fine print but they will give one interpreatation before buying and another after buying
Ravi S,
Customer service response - Thank you, Ravi, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707364380562
Sears repair service is horrible !! 2 no shows , no call no email , nothing . They also do not list a contact # nor email to get in touch w them . Only thing you could do was re-schedule. Horrible is putting it nicely , due to having to be there from 8-5 , twice w no show , no call !! Worst customer service ever
Steve F,
