2805 Gulf Freeway South Ste H Reviews

I live in L.C., Tx and I'm not sure why my refrigerator repair has been so difficult with this Sears home repair service. A technician named Eduardo came to my home on Saturday 2-15-25 to diagnose and possibly repair my refrigerator. He stated it was freezing which prevented adequate air circulating to balance out the cooling. I was told the parts will be ordered, and my service was rescheduled by Eduardo for Monday 2-17-25. Eduardo stated I needed to pay for the service in advance, which was the process, although a repair was not done. He also sold me on a home appliance protection plan stating I would have "peace of mind" for appliances in the future. Needless to say, Eduardo did not return on Monday, and the other service technician treated this service call as the initial visit although I paid for the refrigerator repair service in advance. My service was rescheduled again for Wednesday 2-19-25. The technician stated the parts should arrive to the warehouse on Tuesday 2-18-35. On Wednesday, noone showed up for the 8-noon appt.. I called the technician that came on Monday since Eduardo wouldn't answer the phone. The technician stated the parts didn't arrive to the local warehouse yet. As of Sunday 2-23-25, I f/u on the app to verify my status. There was a notice stating the parts were delivered and thanked me for choosing Sears to repair my refrigerator. I called back on Monday 2-24-25 to inquire about this message because I didn't have any more apps. Scheduled and it appeared my account was closed out although my refrigerator is still not freezing/cooling appropriately. I was told this was an error, and I will receive an update Wed. 2-26-25 with a status update. I never received a call, a technician never showed up, and as of today 3-2-25, I'm defrosting blocks of ice in my refrigerator because it freezer over again. I can't believe Sears has abandoned my refrigerator repair, but has know problem charging me for a service I never received. I need help with this situation. How can I have peace of mind with future appliance repairs when my refrigerator hasn't been repaired, and I'm not receiving any f/u or customer service when calling in to get assistance. This is very poor business practices, and I need my money refunded and this protection plan cancelled so I can find an appliance repair company that cares about performing repairs especially when you've paid in advance. Help, please 🙏🏿

Overall, Sears has provided one of the worse experiences in home appliance repair, it took approximately 1.5 months for washing machine repair due to 1st technician failing to diagnose problem and then the motor not being ordered/approved during second technician's visit. Initially the wrong parts were ordered and during the 2nd visit the technician identified within 2 minutes of opening panel that a motor also needed to be replaced due to error codes and informed me he ordered a motor and schedule a new appointment before leaving home. When the technician did not show for the 3rd visit, I was informed that the motor was never ordered, or that the motor was not approved. I had to wait another two weeks for motor to show up. I talked to several individuals in customer service during the process and some said they were addressing the issue only to find out a later nothing had been done as I was led to believe. On 12-9-2024 Harvesa with customer service led me to believe she was resolving the issue only to find out on 12-11-2024 by Isabel that Harvesa did not addressed any of the issues. On 12-19 Harvesa hang up the phone on me after I called to inquire about the status of repair. On 12-19-24 I called back and spoke to Myah and was informed the motor had not been ordered yet. On 12-29-24 I also spoke with Mac and asked for a supervisor to call me back so that I could make management aware of the issues and to try to expedite the shipment of motor since no one else was willing or able to do so. Mac said it would take a day for management to get back with me; I have not heard from Sears management as of 12-26-2024 at 11:55 AM to discuss the issue.

The first technician (Wade) that came out 2 different times is an incompetent AC technician. He couldn’t find the issue the first time he was here. The 2nd time he came out, he started that something was leaking and a part had to be ordered and it could take about 10 days to come in and would cost us in excessive of $600. Never heard back from him or Sears until I called. When another technician came out today (Edwin), he was PHENOMENAL!!! Had the issue fixed in about 1.5 hours. I’ve been without AC since Hurricane Beryl…. all because of one person, Wade!! He needs to be fired!!!

When Alexander arrived, he doubted the red tag placed by centerpoint energy for gas leak and carbon monoxide leak. He then claimed he couldn't pull the oven out far enough to work on it. Finally he claimed he was going to step out to call my home warranty company, Choice Home Warranty. Instead he just drove off without telling me he was leaving and without calling Choice Home Warranty.

Rude!!!!! Technician Edwin, barks orders and does not even know how to say please. To glue together a PVC pipe they asked for over $500. The technician says because it’s more involved than that but when I asked him to explain to me how involved? He said “just glueing the pipe, then added I even removed the dirt with my finger and that is more than I should have done!”

Location is closed

Called 11 times to confirm and appointment and then they never showed. Rescheduled for the following day and while he was on time, he could not diagnose the issue and left advising he would be back on Monday. In the meantime, the service ticket was closed as completed, even though they could not find the issue with my air conditioning He never showed up on Monday (after living the weekend in Texas with no air conditioning!!). Absolutely horrible service!

Absolutely the worst experience I've ever had with a repair. I've been waiting for them to repair a pump in my dishwasher for over a month. They came out promptly to diagnose it and were scheduled to come back in a week. A week later they did not show up. When I called they admitted that the forgot to order the part. We rescheduled another week after the part was delivered to my home. Another week later they were a no call no show AGAIN! I scheduled another appointment the very next day and no one showed up because "the system was down". I now have my 4th appointment and have to take a 4th day off work to be here from 7am-6pm and I suspect no one will show up as well. Worst customer service, refused to let me talk to anyone else and tried to charge me again as a new customer for the service I already paid for. Absolutely do NOT use this company.

Edit** Now, 7 months later im receiving a bill saying i didnt pay my full amount and asking for $300 more on top of the $440 i paid for repair. Scam artists. Then they say you cant call billing, can only email them. Old version** Probably worst experience dealing with a company ive ever had. Cant get a hold of a live person on the phone. When you do, they transfer you right back to the automated system. Website doesnt work properly. Tells you to call the automated system, so you cant get anything solved. Wrong part ordered, so extra days doing without. Go with a local small business for appliance repairs. This company doesnt care about you