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2805 Gulf Freeway South Ste H Reviews
Read reviews from customers who used our services at 2805 Gulf Freeway South Ste H
Total reviews
257
Average Rating
4.5/5
Great people
rp M,
Customer service response - Thank you for your positive feedback! We're glad to hear you had a great experience with our team.
Sears Home Services on 1754364448309
My tech Alex was great
Zachary T,
Customer service response - Thank you for your positive feedback, Zachary! We're glad to hear Alex provided great service.
Sears Home Services on 1753925955601
Tech arrived on time and quickly diagnosed the issue. Simple fix that saved us hundreds of dollars.
Norm H,
Customer service response - Thank you for your positive feedback, Norm! We're glad to hear our technician arrived on time and provided a quick, cost-saving solution.
Sears Home Services on 1753832208404
Friendly technician and very informative about the issue he found with my A/C unit.
Santiago L,
Customer service response - Thank you for your positive feedback, Santiago! We're glad to hear our technician was friendly and informative about your A/C unit issue.
Sears Home Services on 1753659819885
Jesse B,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1753662695501
Abel was great! I was worried that my 20 year old refrigerator was on its last leg because of the loud popping sounds and motor sounds. He explained that it was performing correctly and just needed a little bit of tweaking to guarantee that the door shuts completely when pushed close. Thank you for employing honest, knowledgeable and personable technicians.
Karole,
Customer service response - Thank you for your positive feedback, Karole! We're glad to hear Kenneth was thorough, knowledgeable, and professional in addressing your washer and dryer concerns.
Sears Home Services on 1753229150862
KEn was very professional, firendly and quick to get the job done.
Allicia H,
Customer service response - Thank you for your positive feedback, Allicia! We're glad to hear Ken was professional, friendly, and efficient.
Sears Home Services on 1753141208855
Technician was above expectations. Very knowledgeable and able to fix the problem in a very short time. I was very pleased with his work.
Rick A,
Customer service response - Thank you for your positive feedback, Rick! We're glad to hear our technician exceeded your expectations and resolved the issue quickly.
Sears Home Services on 1752716099752
My technician Roy was amazing. The new AI service that Sears is using is one of the worst things I have ever encountered. On the first day of scheduled service, The AI canceled my appointment and rescheduled it without even letting me know that the technician was running late. And without consulting me on the new date and time. The second scheduled service the technician called me because the AI had logged it as a trouble ticket and was going to try and charge me $120 for the washer and $120 for the dryer to get service when my protection plan gives me that privilege once a year for free. And that number was even different than the email that I was sent by the AI saying $99. So that appointment got canceled because I was not paying nearly $300 for something I was supposed to get for free. I finally got it scheduled a third time. And supposedly actually got a human in the chat function online since there is no protection plan service option to choose from. And everything worked out well.
Katie W,
Customer service response - Thank you for your feedback, Katie! We're glad to hear Roy provided amazing service, but we're sorry for the issues you faced with the AI scheduling. Your experience is important to us, and we appreciate your patience.
Sears Home Services on 1752716105886
Rich B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1752717402670
