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2805 Gulf Freeway South Ste H Reviews
Read reviews from customers who used our services at 2805 Gulf Freeway South Ste H
Total reviews
270
Average Rating
4.5/5
My technician Roy was amazing. The new AI service that Sears is using is one of the worst things I have ever encountered. On the first day of scheduled service, The AI canceled my appointment and rescheduled it without even letting me know that the technician was running late. And without consulting me on the new date and time. The second scheduled service the technician called me because the AI had logged it as a trouble ticket and was going to try and charge me $120 for the washer and $120 for the dryer to get service when my protection plan gives me that privilege once a year for free. And that number was even different than the email that I was sent by the AI saying $99. So that appointment got canceled because I was not paying nearly $300 for something I was supposed to get for free. I finally got it scheduled a third time. And supposedly actually got a human in the chat function online since there is no protection plan service option to choose from. And everything worked out well.
Katie W,
Customer service response - Thank you for your feedback, Katie! We're glad to hear Roy provided amazing service, but we're sorry for the issues you faced with the AI scheduling. Your experience is important to us, and we appreciate your patience.
Sears Home Services on 1752716105886
Rich B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1752717402670
John S,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1752458294434
Jennifer S,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1752458452415
Excellent communicator and skilled technician. I would be happy to use this person again.
islandtexan,
Customer service response - Thank you for your positive feedback! We're glad to hear our technician was an excellent communicator and skilled.
Sears Home Services on 1752454293911
Eduardo did a great job, explained everything very well, and had the water working again in no time!
Thomas K,
Customer service response - Thank you for your positive feedback, Thomas! We're glad to hear Eduardo did a great job and got your water working quickly.
Sears Home Services on 1751865878139
Technician was prompt and courteous. After exploring all options and checking parts and labor prices, and due to the age of the machine, I opted to purchase a new unit with a new warranty for approximately the same price. It was worth it to confirm what I already suspected. I would use Sears home services again as I have in the past. Thank you!
John O,
Customer service response - Thank you for your positive feedback, John! We're glad to hear our technician was prompt and courteous, and that you found our service helpful in making your decision.
Sears Home Services on 1751329928892
Technician was friendly and informative. Would definitely recommend!
EC D,
Customer service response - Thank you for your positive feedback! We're glad to hear our technician was friendly and informative.
Sears Home Services on 1751249611980
He is great.
Darlean A,
Customer service response - Thank you for your positive feedback, Darlean! We're glad to hear you had a great experience with our technician.
Sears Home Services on 1750981132070
Sears repair is the only company I trust with my kenmore elite products. Roy the technician was very thorough in detailing what the issue was and the repair was quick and clean.
David L,
Customer service response - Thank you for your positive feedback, David! We're glad to hear you trust us with your Kenmore Elite products and that Roy provided thorough and efficient service.
Sears Home Services on 1750726546384
