2805 Gulf Freeway South Ste H Reviews

He did nothing. Very Unprofessional. The whole process was a joke. I still do not have water coming out of my dispenser. This Technician lied to me. Do not appreciate liars.

Technician conducting the services was outstanding & informal. The other patrol of the process is deplorable.

They dont have a real person answering so you cant tell them specifically what is wrong with your appliance so that you can get an estimate of the cost. You have no idea if it’s in their wheelhouse to fix that appliance because AI doesn’t know. The AI just keeps telling you no live people available. Super creepy. It’ll be $129 to come out regardless if they fix it or not. Not booking with AI.

First off, you will never speak to a real person. Everything is AI. SAMANTHA AI to be exact. We scheduled for an appointment on Monday 8-12. No show. My husband called and they said they would be here 1-5, no show again. Tuesday morning I scheduled again for 1-5 because I wouldn’t be home until 1 and my husband was sleeping (working nights) well guess what, they show up at 11:05. On top of that the man said it was going to be a charge of $139 while talking to husband. However in the email sears sent me, the invoice was only going to be $119. Luckily the sears person said he didn’t want to even work on our machine so it worked out great. Crazy thing is we were considering the home warranty plan. I’m so glad we did not do that!!! I do not recommend sears home application help.

Overpriced for one part 600 dollars. Technician made some very off putting remarks that made me feel unsafe.

The machine is still not working He said it was fixed but it is not working. Still has the same issue

He didn’t know how to fix it. Kept saying I don’t know what’s wrong with it. He DID NOT fix it! How can you be a repairman and not know your job. But…take your money!

The repair person was fine. But…the arrival time kept changing throughout the ENTIRE day. I had to wait for 5 hours because of the inaccuracy of the website arrival prediction. Really bad, bad, bad. First it was 1:30, then 2:45, then 4:00, then 5:30. ! I will probably never use Sears again because of this problem. This happened on the first appointment also! It is a problem. It cost me $$$ in wasted time! Again, Sears, never again!!!

After having three technicians go by the house and get first the parts to be replaced and the diagnostics of the proble the third one completed the job turned the fridge on and left. After one week the same problem surged again and I am now with no place to go , the numbers I got for contacts do not work and everyone involved is not to be found. I do not recomend this service.

Absolutely awful and incompetent. I had 3 service men come to my house to repair a microwave oven. They convinced me to enroll into the Home Services warranty program, then ordered a part for over $700.00. They installed the part and the microwave still did not work. I noticed the man did not even use a voltage meter, he said it was not needed. I called Sears stating the repair did not work, they ordered an other part that I received and nobody ever showed up to install it. A service man forged my signature to state that he had come. I contacted Sears to tell them, they never calle back or did anything. Bottom line: I called an electrician who fixed the problem, it was a fault in the ground wire of the electrical circuit. Now everything works. Still no word from Sears. Stay away from that company at any cost.