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100 Highway 332 West Reviews
Read reviews from customers who used our services at 100 Highway 332 West
Total reviews
181
Average Rating
4.4/5
This was the worst experience I’ve had from a service tech never again. I will use him and yes, I have photos where I’m right there. He was supposed to call me 30 minutes ahead of time. He did not call me. I had my sister there who is 51 years old who walked across the street from her house to let him in and he said no the owner has to be here. That’s not what I was told as long as somebody over 18 was there. I was good until I got there, but he never called me 30 minutes ahead. He was so rude to everybody That was with me that we talk to him about waiting this gentleman. I am ready to complain to the state about this whoever’s license is on those vans very disappointed.
Michael S,
Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743554997970
He didn't do any of the work he just told me it was working so I didn't need to be replaced after waiting over a month to get the part and the repair done after many times calling Sears to reschedule and figure out what was going on with getting the part they finally came out and of course the dishwasher was working at that moment and stopped working the moment they left I wish people would just fix parts when they come out there I'm going to need a refund now since none of the work was done
Richard,
Customer service response - We apologize for the trouble you've faced, Richard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1741824916550
Jessie B,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1740438921235
3 service technicians in 1day. 🤦🏽♀️ I’m in shock & very disappointed at the end of this day………smh *Craig is the best service technician working for this company, ever…Worked on my ice maker. Perfection as usual. He is very knowledgeable & caring in all the work he has completed at my home. Been here on numerous times to service appliances. 5 stars ⭐️ *Broderick was ok. 1star. Looked at washer :(. Parts that were ordered 2 weeks ago now awaiting installation today, to be told “cannot be fixed, wrong parts ordered & will not fix issues”. I’m crushed with emotions. Technician took ordered parts away to return. “Sears should be replacing your washer since it’s too expensive to fix”. Called another tech to verify what I’m being told about my washer. *Kenneth was insightful & helpful. 5 stars ⭐️ anxiety remains. He took washer apart to let me know more parts are needed to fix all issues. Parts were approved & in research to find. ………:If not located then Sears will replace washer. 🤞🏾
Mychele M,
Customer service response - Thank you for your positive review, Mychele! We're thrilled to hear that Craig provided knowledgeable and caring service at your home.
Sears Home Services on 1731468411152
Extremely dissatisfied. I asked for Refrigerator and microwave evaluation, asked several times how much the diagnostic fee was and was given one answer. Then, the appointments were separated and the diagnostic fee for the microwave was more than 2x what was quoted on the phone. I feel very mislead and overcharged. Also, the people on the phone were very pushy about joining their monthly service maintenance program. Very hard to get someone on the phone, extensive phone tree to resolve issues. I will not work with them again.
Katie B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717722610886
Tech installed part wrong causing my washer to leak all over my floor.
Josh A,
Customer service response - Thank you for taking the time to bring this to our attention, Josh. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1716884325711
Absolute worst customer service I've ever experienced! Transfer after transfer after transfer! I'll never have anything to do with Sears ever again! They got my $119 though!
Jamison,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715137208152
Don’t call sears for service! They are horrible! Scheduled service 7 times for the same problem! Until they finally through up there hand and said “call someone else, we can’t fix it” then refused to honor their own 60 day warranty! Their repairs never lasted more than 2 weeks on a fridge that’s only 11 months old! And of course big box stores are zero help “lowes” and of course whirlpool was every bit as pitiful service when it came to honoring their warranty! Both only have emails to respond too, you can never talk to a real person.
Chris O,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1712790854034
The tech was great. The worst customer service ever. The link they sent didn't work could not call them back . My calls went to the automated system which told me my appointment was between 228 Am and 428 Am then hung up. I tried to call for the 5th time it could not find me in the system. The tech said the fans for my fridge could take up to 6 weeks and they only had 1. Never Sears
Thomas J,
Customer service response - Thank you, Thomas, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1712503566090
the worst
Me,
Customer service response - Thank you, Charles, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1706502705154
